Vanessa Gray

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Staff Coordinator

Wellpath

Aug 2024 - Current (1 year 9 months)

Oversaw scheduling, communication, and logistical support for nursing department. Processed time-off requests and managed last-minute changes while adhering to labor laws. Resolved staffing shortages and conflicts through proactive problem-solving strategies. Maintained accurate records of employee attendance, overtime, and hours worked for reporting purposes.

Claims Specialist

Working Solutions

May 2023 - Jul 2024 (1 year 3 months)

Researched medical records to evaluate claim validity and verify the existence of pre-existing conditions. Processed payments for valid claims according to established procedures. Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment. Assisted with filing appeals on denied claims with insurance companies.

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Manager

RIVERSIDE HOUSE

Oct 2019 - Jan 2024 (4 years 4 months)

Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency. Coached, mentored and trained team members in order to improve their job performance. Analyzed customer feedback data to develop action plans for improving services offered. Maintained up-to-date records of employee attendance, payroll information, vacation requests.

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HR Manager

BROSNAN RISK CONSULTANT

Apr 2018 - Oct 2019 (1 year 7 months)

- Recruited, screened, and placed new and existing employees efficiently, ensuring a smooth onboarding process. - Managed scheduling of appointments and interviews to optimize workflow and enhance the candidate experience. - Answered and redirected phone calls to appropriate personnel promptly, maintaining effective communication within the organization. - Drafted and distributed emails, memos, letters, faxes, and forms accurately, contributing to clear and professional correspondence. - Additionally, verified employee documentation and conducted thorough employment and background checks, ensuring compliance and accuracy in the hiring process, while also managing data entry into the employee management system to maintain up-to-date reco

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Resident Monitor

RIVERSIDE HOUSE

Dec 2016 - May 2019 (2 years 6 months)

As a Resident Monitor, I observed residents' behavior to deter crime, escape attempts, and other activities, ensuring a safe environment. I informed residents of rules and regulations to facilitate a smooth intake process, promoting compliance and understanding. Additionally, I coordinated dispatches while handling incoming calls efficiently, demonstrating strong organizational skills. I conducted drug testing and contraband searches as necessary to maintain safety and security. Furthermore, I leveraged Microsoft 365 tools in my daily tasks, utilizing Microsoft Office applications for both internal and external communications. Specifically, I created data spreadsheets, memos, and presentations using Word, PowerPoint, and Excel, which enhanc

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