Vanessa castro

Vanessa castro

About

Detail

Logistics & E-commerce Strategist | Operational Growth | Bilingual Professional
Atlántico, Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • C
    E-commerce Account Manager
    Confidential Project
    Jan 2025 - Jul 2025 (7 months)
    Managed 15 marketplace accounts, improving catalog visibility and ad performance. Grew client portfolios significantly: +119% in revenue for a general catalog brand and +30% in just 30 days for a niche brand. Worked with SEO optimization, C&D, and internal creative teams. Used tools like Dashna Ads, MerchantSpring, and keyword research platforms. Role completed as an independent strategic project.
  • Beemac Logistics
    Coordinador de logística
    Beemac Logistics
    Oct 2023 - Current (2 years 8 months)
    Coordinate logistics operations and marketplace account activities in after-hours and high-volume environments. Responsibilities include auction-based load assignments, shipment tracking, and process optimization using TMS and internal platforms. Additionally, contribute to catalog performance improvement and cross-functional communication in digital commerce contexts. Focused on reliability, adaptability, and data-driven execution across logistics and e-commerce operations.
  • HelloFresh
    Empleado de Back Office
    HelloFresh
    Apr 2023 - Sep 2023 (6 months)
    Handled customer support across chat, email, and voice channels. Managed refund requests, delivery issues, and client follow-up. Ensured service quality in a fast-paced international BPO environment.
  • KrediYA
    Analista de créditos
    KrediYA
    Aug 2021 - Sep 2022 (1 year 2 months)
    Spearheaded the final credit approval process by analyzing applicant risk profiles, data sources, and compliance indicators after biometric validation. Acted as the key decision-maker in credit eligibility, ensuring only verified applicants moved forward. Managed app access controls, performed security clearance reviews, and maintained delinquency tracking systems for overdue clients. Played a central role in fraud prevention, document consistency checks, and internal control support. Additionally, trained and onboarded new analysts, ensuring team efficiency and consistency.
  • Banco Finandina
    Service executive
    Banco Finandina
    Feb 2021 - Aug 2021 (7 months)
    Supported internal operations for credit-related services and client account management within regulated financial environments. Assisted in the validation of documentation and ensured accuracy across digital workflows, with a focus on compliance and customer service. Contributed to administrative coordination, client retention activities, and cross-team support aligned with institutional standards.
Education verified_user 0% verified
  • U
    Psicología, Psicología del trabajo
    Universidad Reformada
    Jul 2019 - Dec 2024 (5 years 6 months)
  • c
    Auxiliar de sistemas informáticos, Administración de sistemas informáticos en red
    centro de sistemas system center
    Jan 2018 - Mar 2019 (1 year 3 months)
  • Corporación Universitaria Americana
    Auxiliar administrativo, Administración y gestión de empresas, general
    Corporación Universitaria Americana
    Jan 2018 - Jun 2019 (1 year 6 months)