V

Vanessa Balana

About

Detail

Province of Cavite, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Hunt St
    VIRTUAL MARKETING ASSISTANT
    Hunt St
    Apr 2025 - Oct 2025 (7 months)
    As a Virtual Marketing Assistant, I was responsible for a variety of tasks that contributed to the overall marketing strategy and online presence of the organization. My key responsibilities included:

    - Website Management: Maintained and updated the website, ensuring content was current and engaging.
    - Assisted in developing new websites to enhance user experience and functionality.
    - Designed and scheduled regular content for Instagram and LinkedIn, aligning messaging with internal teams to ensure consistency across all platforms.
    - Collaborated with internal teams to strategize campaigns that effectively reached target audiences.
    - Created social media graphics, animations, short-form videos, and captions to
  • B
    MARKETING ASSISTANT
    BDO Unibank Inc
    Mar 2024 - Apr 2025 (1 year 2 months)
    Assisted an average of 30–40 clients daily with account openings, placements, and inquiries, ensuring compliance with bank procedures. Logged customer interactions in CRM to track leads, follow-ups, and after-sales service. Streamlined the onboarding process by organizing documentation, reducing client waiting time by 20%. Collaborated with marketing and branch teams to ensure consistent messaging and excellent customer experience.
  • Q
    CUSTOMER CARE SPECIALIST
    Quantrics Enterprises
    Jul 2023 - Feb 2024 (8 months)
    - Assisted 60–80 customers per shift with a solution-focused approach, maintaining a 90%+ satisfaction rate.
    - Diagnosed and resolved hardware, software, and network issues, configuring devices and workstations to reduce downtime.
    - Acted as first-line support, escalating complex issues while ensuring timely resolution and customer retention.
    - Utilized travel planning skills to enhance my communication abilities, effectively addressing complex customer needs and maintaining organization under pressure, all of which directly contributed to delivering exceptional customer care.
  • M
    PART TIME ACADEMIC TUTOR
    Masterclass Tutorial Hub
    Aug 2017 - Jul 2022 (5 years)
    - Planned lesson materials tailored to individual student needs; provided homework support and test preparation.
    - Built rapport with students and parents to maintain long-term tutoring relationships and improve learning outcomes.
    - Created engaging presentations to clarify lessons, enhancing student understanding and interest in the subject matter. This experience honed my communication and presentation skills, which are also valuable in customer care, allowing me to simplify complex information and adjust my approach based on the audience’s needs.
  • C
    HOTEL FRONT DESK OFFICERMarch
    Ciudad Christhia Resort
    Jan 2016 - Mar 2017 (1 year 3 months)
    - Greeted and assisted guests, managed front desk operations, and coordinated with maintenance and housekeeping for prompt issue resolution.
    - Checked in an average of 40 guests daily while maintaining a 100% accuracy rate in records and billing.
    - Handled cash and credit card reconciliations and reported auditing discrepancies for investigation.
    - Implemented a more organized guest check-in checklist, reducing average check-in time and improving guest satisfaction scores.
    - Coordinated communication between front desk, housekeeping, and maintenance, resolving 90% of guest requests within the same day.
    - Utilized GHL (GoHighLevel) to efficiently manage client records and schedule appointments, enhancing organiz
Education verified_user 0% verified
  • S
    Bachelor of Elementary Education
    St. Matthew College
    Mar 2019 - Jul 2023 (4 years 5 months)