V

Vanesa

About

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Tirana, Albania

Timeline

work
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school
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Résumé

Jobs verified_user 0% verified
  • C
    Customer Support Representative
    Code41
    Feb 2025 - Jun 2025 (5 months)
    CODE41, I worked as a multilingual customer service representative, providing support in French and English for an international luxury watch brand. My role involved assisting customers through email and live chat, handling a wide range of requests including product inquiries, order issues, returns, and warranty claims. I regularly coordinated with logistics and internal teams to resolve complex situations and ensure timely resolutions. I also supported VIP clients and contributed to the improvement of internal processes by offering feedback and helping update help center content in multiple languages. This position required a high level of attention to detail, cultural sensitivity, and professionalism in every interaction.
  • S
    Customer Support Representative
    SlimmGummies
    Nov 2024 - May 2025 (7 months)
    At Slimm Gummies, I provided customer support exclusively in French, handling all communication through email. I assisted customers with a variety of requests including order tracking, product inquiries, and returns. I also communicated recurring issues to the team to help improve customer experience and internal processes.
  • P
    Customer support representative
    Perifit
    Oct 2024 - Apr 2025 (7 months)
    Delivered bilingual customer support in French and English via email, assisting users with product setup, app troubleshooting, and order‑related inquiries. Maintained a high customer satisfaction rating by resolving issues quickly and empathetically. Collaborated with the tech and product teams to report bugs and suggest usability improvements based on user feedback. Managed returns, refunds, and warranty cases, ensuring smooth processes aligned with company policy.
  • Klarna
    Customer Service Representative
    Klarna
    Jun 2023 - Aug 2024 (1 year 3 months)
    At Klarna, I worked in both Disputes and Customer Service, handling communication directly with customers via emails, chats, and calls in French and English. I managed dispute cases by investigating claims, collecting documentation, and ensuring fair resolutions between customers and merchants. Alongside that, I provided day-to-day support for general inquiries, including payments, order issues, refunds, and account management. This role required clear communication, attention to detail, and strong problem-solving skills while delivering fast and empathetic service across all contact channels.
Education verified_user 0% verified
  • S
    Software Engineering
    Oct 2023 - Current (3 years 1 month)