Valeria Rodriguez Arena

Sample Management Handling Coordinator

Labcorp

Jul 2024 - Current (2 years 2 months)

• Maintain and track lab samples using LIMS; ensure accurate labelling, storage, archiving and disposal. • Prepare and manage shipment documentation, protocols, including manifests & CoC; quality checks. • Support lab operations by resolving discrepancies and ensuring timely retrieval of inventory.

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On-site Student Group Coordinator

Jun 2022 - Current (4 years 3 months)

• Represent an Argentinian travel agency by seamlessly coordinating and supporting student group trips across the UK, accountable for addressing any issues that may arise during the trip. • Manage end-to-end logistics including accommodation, local transportation, and excursions. • Ensure compliance with health and safety regulations and act as the on-site point of contact for operational issues.

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Lab Coordinator / Receptionist

Bupa Dental Care

May 2021 - Jul 2024 (3 years 3 months)

This is my first job in the UK after relocating from Argentina • Coordinated lab work orders, technical workflows, and internal communications for the Clinical Team. • Managed customer queries, referrals, and processed payments, finance options, deposits and reconciled accounts in a high-pressure, fast-paced setting. • Maintained internal systems and website updates, supporting smooth patient experiences.

Commercial Executive

GOL Linhas Aéreas

Jul 2017 - Nov 2021 (4 years 5 months)

• Strategic Corporate Relationship Management: Cultivated strategic relationships with clients from procurement, travel or HR departments. • Business Opportunity Development: Identified new opportunities in the local market (i.e. McDonalds, McCain and Mercado Libre) and Implemented contracts aligned with airline strategies/targets. • Global Account Management: Supported existing regional and global customer accounts, ensuring adherence to contractual commitments. Management of Travel Partners and Agencies: Oversaw all accounts from Travel Management Companies (Amex GBT, BCD Travel, CWT, Furlong Fox/FCM Argentina and other smaller travel agencies), aligned with agreed terms. • Performance Reporting and Communication: Prepared customer pe

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Account Manager

Furlong Fox-FCM (former HRG Argentina)

Oct 2009 - Jul 2017 (7 years 10 months)

• Corporate Account Management: Liaised with Procurement and HR departments, managing a portfolio of 20 top corporate clients, handling customer retention and implementing new accounts. • Strategic Planning and Negotiation: Prepared business plans, KPIs, and SLAs for clients, conducted surveys, and led corporate contract negotiations to maximise travel program budgets. • Cost Savings Analysis: Successfully executed travel policies resulting in significant reductions of corporate travel expenditures through the implementation of cost-effective OBTs (Get There, Concur, Argo IT) for automated bookings and reporting. • Operations Management and Complaint Resolution: Collaborated closely with finance and travel operations teams to proactivel

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Corporate Travel Consultant

American Express GBT,

Jun 2004 - May 2009 (5 years)

• Tailored Corporate Travel Services: Provided personalised travel experiences for both individuals and corporations. • Consultative Travel Advice: Offered advice, solutions and recommendations to ensure exceptional quality and standards for all travel requirements. • Efficient Itinerary Management: Managed complex domestic and international itineraries for travellers, recommending preferred air carriers and partners. Ensured strict adherence to travel policy and met KPI's. • Detailed Customer Profile Maintenance: Maintained detailed and accurate customer travel profiles. • Effective Complaint Resolution: Addressed customer complaints and refund requests, offering effective solutions and escalating issues to the client management team

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Sales and Ticketing Agent

Mindpearl AG

Feb 2003 - Apr 2004 (1 year 3 months)

• Efficient Reservation Handling: Provided diverse airline reservation services, addressing inquiries on fares, schedules, international airport requirements, bookings and policies. • Swift Customer Interaction: Responded promptly and accurately to direct passengers and Travel Agencies via phone and email, meeting high customer satisfaction and productivity metrics.

Sales Representative

Air Canada

May 1999 - May 2002 (3 years 1 month)

• Built and maintained relationships with travel agencies and wholesalers, managing sales contracts and representing the company at industry trade shows. • Provided services and support, pricing quotes, conducted competitor analysis and collaborated with the Canadian Tourism Government on marketing initiatives to promote Canada as a travel destination.

Booking and Ticketing Agent

Air Canada

May 1997 - May 1999 (2 years 1 month)

• Delivered outstanding service to travel agents and passengers, handling bookings, ticketing and refunds. • Addressed queries, requests and claims efficiently, increasing sales and positive customer experiences.

Valeria Rodriguez Arena

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