V

Valeria Pedroza

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Cortés Department, Honduras

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Résumé

Jobs verified_user 0% verified
  • Airtable
    Finance Specialist
    Airtable
    Dec 2023 - Jun 2025 (1 year 7 months)
    Delivered billing and collections support for Enterprise clients through Zendesk, Salesforce, Front, and Airtable. Handled invoicing, account adjustments, and taxes in Workday, ensuring accuracy and compliance. Reviewed Tax Exemption submissions from US clients, based on state by state regulations. Managed purchase orders and contracts in Salesforce, streamlining finance workflows.
  • Airtable
    Customer Support Agent
    Airtable
    Sep 2023 - Dec 2023 (4 months)
    Delivered technical and billing support via Salesforce, troubleshooting platform issues and assisting clients with account-related problems. Handled invoicing, credits, refunds, and loyalty points in Stripe, maintaining accurate financial records.
  • The Peach Truck
    Social Media Specialist
    The Peach Truck
    Mar 2023 - Sep 2023 (7 months)
    Delivered customer support across social media, live chat, and email via Gorgias, ensuring timely issue resolution. Handled orders, returns, replacements, and loyalty points in Shopify.
Education verified_user 0% verified
  • Universidad Tecnológica de Honduras
    Associate Degree
    Universidad Tecnológica de Honduras
    Aug 2023 - Current (2 years 9 months)
    Currently completing an Associate's Degree in Software Development, where I have gained solid knowledge in programming languages including C, C++, Python, Java (basic), JavaScript, and HTML/CSS. The curriculum covers object-oriented programming (OOP), databases, web and mobile development, and software engineering principles. This program complements my professional experience by adding a technical perspective to problem-solving, workflow optimization, and IT-driven operations.
  • I
    Bachelor of Science and Humanities
    Instituto Hondureño de Computación
    Jan 2017 - Dec 2018 (2 years)