Bilingual logistics and customer operations professional with experience in shipment coordination, issue resolution, and cross functional communication. Skilled in tracking and managing freight, handling documentation such as BOLs, auditing charges, and collaborating with carriers and terminals to resolve delays, damages, and other in-transit issues. Background includes roles in customer service and verification, contributing to a strong understanding of customer-facing processes while remaining focused on logistics operations. Adaptable, detail-oriented, and committed to continuous growth in the supply chain and logistics field.