Valeria Moncaleano Customer success manager- Director

Customer Success Manager

Deel

Oct 2022 - Nov 2022 (2 months)

Customer Success Lead Latam

Sofka Technologies

Jun 2021 - Oct 2022 (1 year 5 months)

Team Manager for Customer Success Specialists. Problem solving for clients, client retention, client upsells. Training, supervision, and team development. Maintain and improve relationships with clients to build long-lasting, loyal clientele

Senior Churn Specialist

Doctoralia Colombia

Sep 2020 - Jun 2021 (10 months)

Team leader for churn cases, payments, billings and renovation. Problem solutions for clients, notification of progresses and regressions. Training, supervision and team development.

Customer Success Specialist Retention & Payment Error

Doctoralia Colombia

Mar 2020 - Sep 2020 (7 months)

Head of retention, payments and billing. Strategies generation for the company's positive balance each month. Increase retention rates having achieved a percentage of at least -8.9% (in monthly losses) to a percentage of -1.5% (in monthly losses).

Customer Success Specialist

Doctoralia Colombia

Aug 2019 - Mar 2020 (8 months)

Post-Sales Customer Support face-to-face and remotely to create and strengthen relationships. Creation of personalized experiences and constant training for clients in the usage of SAAS tools. Social Media management guidance for clients.

Sales Executive

Doctoralia Colombia

Jul 2019 - Aug 2019 (2 months)

Cold calls and visits to potential clients to establish commercial agreements. Activities conduction to create strategies to achieve optimal results.

s

Sales Executive

safesst

Feb 2019 - Jul 2019 (6 months)

Development of strategies to open to new markets. Customer Support. Support for post-sales processes and referral systems. Sales reports to guarantee the company's goal achievements. Elaboration of acts to kickstart upcoming projects. Cold calls and visits to potential clients to establish commercial agreements. Train new Sales Executive teams.

C

Sales Executive

Cogavales S.AS.

May 2018 - Feb 2019 (10 months)

Design, drafting and commercialization of communications and marketing content. Creation of commercial proposals for the company's clients. Visit clients to establish commercial agreements. Strategic liaisons. Face-to face and phone call follow up procedures with clients. Tracing of SECOP I y SECOP II.

Valeria Moncaleano

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