Valeria Camacho Vergel
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Valeria Camacho Vergel

Valeria Camacho Vergel  new_releases

About

Detail

Buenos Aires, Argentina

Contact Valeria regarding: 

work
Full-time jobs
Starting at USD900/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 34% verified
  • ergeon
    Customer Service Representative verified_user Verified experience
    ergeon
    Jul 2022 - Feb 2025 (2 years 8 months)
    • Provided technical support by troubleshooting and resolving customer issues in multiple channels as chat, email and social media. Managed multiple tasks simultaneously, maintaining high accuracy while ensuring an excellent customer experience. • Developed response automation scripts, reducing average response time from 10 minutes to under 4 minutes, improving efficiency and customer experience. • Created instructional videos and step-by-step guides to train team members, optimizing workflow and onboarding processes.
  • S
    Customer Support Agent
    Sitel Colombia FedEx
    Apr 2021 - Jun 2023 (2 years 3 months)
    • Managed and resolved a high volume of technical inquiries, complex cases, resolved issues, and ensured accurate ticket follow-ups using support systems. • Developed structured call scripts, improving response accuracy and new hire training effectiveness. Optimized workflows and improved team efficiency. • Exceeded performance metrics, consistently achieving high response times, resolution efficiency, and customer satisfaction scores.
  • T
    Customer Support Agent
    Teleperformance Colombia SAS eBay and Aura
    Aug 2019 - Apr 2021 (1 year 9 months)
    • Provided multichannel technical support to English-speaking customers, ensuring accurate problem solving and maintaining efficiency while ensuring customer satisfaction. • Handled dispute resolution and escalations, assisting complaints, and platform-related concerns. • Surpassed performance targets, exceeding 100% of metrics in several months, reaching up to 120%. Recognized as a Top Performer for 9 out of 12 months. • Negotiated payment solutions and managed financial transactions, ensuring customer satisfaction.
Education verified_user 0% verified
  • Coursera
    Foundations of Project Management
    Coursera
    Apr 2024 - Current (1 year 2 months)
  • U
    Bachelor of Science in Biochemistry
    University of Buenos Aires (UBA)
    Aug 2022 - Current (2 years 10 months)
  • U
    Technical Degree in Laboratory Assistant
    University of Los Andes (ULA)
    Aug 2016 - Dec 2017 (1 year 5 months)