Valeria Beatriz Campos Martinez
About
Detail
Máster en RRHH
León, Leon, Nicaragua
Contact Valeria regarding:
work
Full-time jobs
Starting at
USD1.5k/month
Flexible work
Résumé
Jobs
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- UAdmin AssistantUNPJan 2024 - Current (2 years 10 months)
HUMAN RESOURCES MANAGEROclinicalsJan 2022 - Dec 2022 (1 year)• Manage the full cycle of recruitment, selection, and onboarding process. • Coordinate payroll and benefits program. • Increase headcount and reduce turnover rate. • Report to general management and provide decision support through HR metrics. • Develop, implement, and monitor HR strategies, initiatives, and procedures across the organization. • Support business needs through the development, engagement, motivation, and preservation of human capital. • Resolve employee issues, address grievances, build morale, increase productivity and retention. • Nurture a positive working environment. • Ensure legal compliance throughout human resource management.- HUMAN RESOURCES AND RECRUITMENT MANAGERBPD SolutionsJan 2020 - Oct 2021 (1 year 10 months)Manage the recruitment and selection process.
Keep track of recruiting metrics.
Research and choose job advertising option.
Participate in job fairs.
Support current and future business needs through the development, engagement, motivation and preservation of human capital.
Nurture a positive working environment.
Responsible for payroll and benefits program.
Assess training needs to apply and monitor training programs.
Report to management and provide decision support through HR metrics.
Ensure legal compliance throughout human resource management.
Bridge management and employee relations by addressing demands, grievances or other issues.
OCTOBER 2014 - MAY 2016 (MANAGUA, NI - SHUMAN RESOURCES AND RECRUITMENT MANAGER, BPSolutions1Jan 2018 - Dec 2021 (4 years)• Responsible for the full cycle of recruitment, selection, and onboarding process. • Responsible for payroll and benefits program. • Monitor the turnover rate and staff retention. • Report to general management and provide decision support through HR metrics. • Develop, implement, and monitor HR strategies, initiatives, and procedures across the organization. • Support business needs through development, engagement, motivation, and preservation of human capital. • Resolve employee issues, address grievances, build morale, increase productivity and retention. Nurture a positive working environment. • Ensure legal compliance throughout human resource management.
- CUSTOMER SERVICE COORDINATORMaersk LineOct 2014 - Sep 2016 (2 years)• Follow import and export procedures, managing multiple clients' accounts and providing solutions to a range of clients' needs to maintain their satisfaction. • Evaluate the performance of the department and its procedures, execute improvement initiatives in the development of tasks. • Analyze the import and export processes to find areas for improvement by minimizing errors and reducing expenses. • Educate clients about how the company performs its service to increase their confidence and trust in the company.
- QUALITY ASSURANCE ANALYST AND INSURANCE COLLECTORCONNECT INTERNATIONAL LLCJul 2010 - Aug 2012 (2 years 2 months)Perform call monitoring of agents according to the company policies and procedures.
Provide feedback to call center team leaders and managers.
Prepare internal report for management team.
Monitor unclaimed patient accounts.
Contact insurance companies to verify information of patient accounts.
Submit patient accounts to the responsible department in order to claim them or we close the accounts if they can't be collected. - QUALITY ASSURANCE SPECIALIST AND INSURANCE COLLECTORCONNECT INTERNATIONAL LLCJul 2010 - Aug 2012 (2 years 2 months)• Perform call monitoring of agents according to the company policies and procedures. • Provide feedback to call center team leaders and managers. • Prepare internal report for management team. • Monitor unclaimed patient accounts. • Contact insurance companies to verify information of patient accounts. • Submit patient accounts to the responsible department to claim them or close the accounts if they can't be collected.
- AFLIGHT ATTENDANTAVIANCA – TACAMay 2007 - Apr 2009 (2 years)• Ensuring that everyone complies with all security checks before boarding the aircraft to guarantee everyone's safety. • Assisting passengers with special needs or special requests and ensuring their comfort by providing them with proper attention and assisting pilots and crew while the flight is in progress.
- FFLIGHT ATTENDANT, AVIANCAMay 2007 - Feb 2009 (1 year 10 months)TACA
Ensuring that everyone complies with all security checks before boarding the aircraft in order to guarantee everyone's safety.
Assisting passengers with special needs or special requests and ensuring their comfort by providing them with the proper attention and assisting pilots and crew while the flight is in progress. - FLIGHT ATTENDANTAviancaTACA LimitedMay 2007 - Apr 2009 (2 years)• Ensuring that everyone complies with all security checks before boarding the aircraft to guarantee everyone's safety. • Assisting passengers with special needs or special requests and ensuring their comfort by providing them with the proper attention and assisting pilots and crew while the flight is in progress.
- SSPECIALIST ON HUMAN RESOURCES DEVELOPMENTSep 2002 - Oct 2006 (4 years 2 months)CLARO NICARAGUA
Tracking adherence to organization to increase the performance of each area of the company.
Creating management reports for different areas of the business to track adherence to company procedures.
Recruiting and selecting staff, including interviewing and evaluation, to recognize valuable talent to bring into the company.
Identifying threats to good performance and reporting any errors to improve the performance of each department and individual.
Training staff and verifying they are performing their duties according to the company's policies.
Testing employees' improvement in performing their tasks and helping them to perform by providing them with tools and updates that help them - HUMAN RESOURCES SPECIALISTClaro NicaraguaSep 2001 - Dec 2006 (5 years 4 months)• Recruiting, interviewing, hiring, and terminating employees. • Preparing and updating employment records and documents. • Explaining and enforcing human resources policies, procedures, laws, and standards. • Implementing training plans. • Conducting and evaluating performance reviews. • Fostering a healthy and productive workplace culture. • Engagement Activities.
- UAdministrative AssistantUNPJan 1999 - Jan 2021 (22 years 1 month)
- HUMAN RESOURCES AND RECRUITMENT MANAGERBPSOLUTIONS• Responsible for the full cycle of recruitment, selection, and onboarding process. • Responsible for payroll and benefits program. • Monitor the turnover rate and staff retention. • Report to general management and provide decision support through HR metrics. • Develop, implement, and monitor HR strategies, initiatives, and procedures across the organization. • Support business needs through the development, engagement, motivation, and preservation of human capital. • Resolve employee issues, address grievances, build morale, increase productivity and retention. Nurture a positive working environment. • Ensure legal compliance throughout human resource management.
Education
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- MMaestría en Recursos Humanos y Relaciones Laborales.Oct 2012 - Oct 2013 (1 year 1 month)
- UMASTER'S DEGREEUNIVERSIDAD CAMILO JOSE CELA AND EAE BUSINESS SCHOOLJan 2012 - Jan 2013 (1 year 1 month)
- BACHELOR'S DEGREE IN BUSINESS ADMINISTRATIONUniversidad Americana (UAM)Jan 1996 - Jan 2001 (5 years 1 month)
- BACHELOR'S DEGREEUniversidad Americana (UAM)Jan 1996 - Jan 2001 (5 years 1 month)
- MASTER'S DEGREE IN HUMAN RESOURCES MANAGEMENT HUMAN RESOURCES MANAGEMENTEAE Business School
- BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION BUSINESS ADMINISTRATIONUniversidad Americana