Valeria

Valeria Alfuzzi is a bilingual virtual assistant specializing in e-commerce. She is responsible for administrative and operational tasks to ensure the proper functioning of online stores. Valeria's work focuses on creating standard operating procedures (SOPs) or work systems that facilitate the tracking of tasks for teams through project management tools. Valeria provides various services such as customer service management, social media moderation (comments, replies, and posts), communication with suppliers/ manufacturers, order fulfillment, data entry, email moderation, and report creation. She is proficient in using platforms such as Shopify, Notion, Oberlo, Etsy, Zendesk, Reamaze, Gorgias, Trello, Airtable, Asana, Etsy, Aliexpress, Capcut, Office, Printify, G-Suite, and Canva. Valeria has experience as an English teacher, where she focuses on developing students' conversational skills and quick-thinking techniques. She has worked as a remote customer service agent, where she assisted English-speaking users via chat to resolve platform problems, developed team communication, and achieved set goals in a team. Valeria has worked as an executive assistant, where she organized appointments, transportation, and travel, assisted with business and human resource-related problems, and organized teams. She also developed creative ideas in the areas of excel, PowerPoint, and Canva, and developed social media strategies to attract and retain clients. Valeria has also worked as a sales consultant and educator for a financial company, specializing in cryptocurrency investment. She trained a team of more than 60 people, conducted weekly educational meetings, resolved customer issues, developed social media strategies, and created a professional image for the company. In addition, Valeria has experience as an independent professional translator and English teacher, where she specialized in primary and secondary level education, TOEFL preparation, and vocal activities. She has also worked in the hotel industry as a general supervisor and tour guide. Valeria is proficient in English and Spanish and possesses excellent communication skills, a creative approach to problem-solving, and the ability to work in a team.