Valeria Alexandra Soto Hidalgo

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Executive Associate |

Client Relations Edge

Apr 2023 - Jan 2025 (1 year 10 months)

• Provide accurate, consistent, and timely communication to customers. • Call new and existing insured customers to make quotes, collections and keep customers loyal. • Take information from customers about insurance coverages and documentation. • Respond to customer needs through certificates, policies, folders, and other related items. • Maintain customer documentation in the AMS database to process transactions. • Handle cancellations with policy care, keeping all possible accounts.

Recruitment Consultant

Pacifica Continental

Oct 2022 - Mar 2023 (6 months)

• Deliver processes to external clients by developing a recruitment strategy. • Develop and execute sourcing strategies to generate a pipeline of candidates to meet recruitment objectives. • Identify potential candidates with searches from LinkedIn, Bumeran, Jazz HR and job postings, social media, referrals, and other sources. • Perform CV screening, telephone screening, hunting, face-to-face and team interviews with candidates. • Prepare materials for external customers upon request. • Active search for commercial leads to support the commercial team in the business.

Specialist Sourcer

Manpower

Mar 2022 - Oct 2022 (8 months)

• Work directly with Comcast, a telecommunications company that provides telephone, cable, internet and other services. • Contact and telephone pre-screening of sourced candidates or applicants. • Enter the candidates' data to Avature (Recruitment System). • Deliver the submitted, according to Comcast's requirement. • Post job openings on job boards like LinkedIn, Indeed. • Carry out reporting and analysis of their processes. • To ensure that in each location that is assigned to me, a candidate is hired.

Bilingual Customer Service Representative

Teleperformance

Jan 2022 - Mar 2022 (3 months)

• Solve doubts and give information to Instacart customers according to their needs. • Answer queries and resolve inconveniences. • Follow up on each case of the Instacart client, validating that their case has been resolved.

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Wellness advisor

Fitclubperu,

Oct 2019 - Current (6 years 9 months)

an independent business. I have a fitness coaching venture that I have been working on remotely and through social networks.

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Ticket Seller

Cascade Mountain

Dec 2018 - Mar 2019 (4 months)

• Receive cash at the beginning of the shift and count the money in the cash register until it is accurate. • Sell entrance tickets as well as season passes, making a precise change for the transaction. • To provide a good quality of service to customers and absolve their doubts regarding the services offered by the company. • Balance the box at the end of the turn. • Do the same box work at Tube Town (a place for snowtubing), adding cleaning and cooking activities.

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Administration and Collections Intern

Faith Group

Jun 2018 - Jun 2019 (1 year 1 month)

• To make collections to a portfolio of customers, via telephone, who have made use of Campo Fe's services and have been significantly late with their payments. • Carry out administrative activities required by the Coordinators in charge of the Collection area.

Merchandise Cast Member

Walt Disney World

Dec 2015 - Feb 2016 (3 months)

• Demonstrate and sell products in indoor and outdoor areas; handling cash both manuals and the use of computerized records; Storing and cleaning shelves and storage carts. • Receive and put in place stock and deliveries; preparing food/candy; Provide information to customers about a product. • Interact with customers, reach out, and participate in conversation; Work independently or as part of a large team.

Risk Assistant

Interbank

Sep 2014 - Sep 2015 (1 year 1 month)

• Validate by telephone the address, work or business data provided by the customer within an evaluation process for a certain Personal Banking product.

Valeria Alexandra Soto Hidalgo

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