Customer Support & Operations Specialist public Remote experience
Bookaway
Sep 2025 - Jun 2026 (10 months)
My role combines customer support, operational coordination, and internal communication within a high-volume travel platform. I manage customer cases end-to-end through Zendesk, ensuring clear, accurate, and timely communication throughout the booking lifecycle.
I work closely with internal operations teams via Slack to investigate incidents, confirm supplier details, and resolve booking issues, including delays, cancellations, changes, and post-booking claims. I act as a liaison between customers, suppliers, and internal teams to ensure efficient resolution and service continuity.
The role requires strong problem-solving skills, attention to detail, and the ability to work under pressure, with a strong focus on custom
