Valentina Pareja Bossio Excecutive & Administrative Support

Executive Assistant / Client Services Assistant

Assistant Launch

Mar 2026 - Current (5 months)

• Support the company owner directly as Executive Assistant, managing daily administrative operations across multi-location janitorial services serving the U.S. market. • Dispatch and escalate service work orders to vendors with urgency and precision, ensuring timely resolution of critical cases including sensitive biohazard cleanups across client locations. • Oversee end-to-end vendor and client communications, deliver clear service instructions, manage expectations, and execute consistent follow-ups until full resolution is confirmed. • Maintain and track open service tickets across multiple locations, proactively contacting sites, in both English and Spanish, to verify task completion and uphold service quality standards. • Monitor real-

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Onboarding Compliance Specialist

U.S. Xpress

Oct 2023 - Mar 2026 (2 years 6 months)

• Managed end-to-end compliance review for 100+ driver onboarding files per month, ensuring 100% adherence to DOT federal regulations and company qualification standards before approval. • Served as primary liaison between recruiting team and compliance department, coordinating with 10+ recruiters simultaneously via phone and email to resolve documentation gaps within 24-hour turnaround targets. • Designed and maintained Excel-based compliance tracking systems that reduced status-update errors by streamlining record-keeping across active driver candidate pipelines. • Verified employment history for all driver candidates using the SAFER system, confirming DOT-qualified work history and flagging disqualifying records to reduce liability expos

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Operations Assistant

Ignite International

Sep 2021 - Oct 2022 (1 year 2 months)

• Coordinated 50+ freight shipments per month by entering shipment details into Excel, including product specifications, quantities, pickup locations, and delivery destinations with 100% data accuracy. • Negotiated with 20+ brokers and carriers via email to solicit, compare, and select optimal freight rates, consistently securing cost-effective solutions without compromising delivery reliability. • Reduced shipment scheduling errors by implementing a standardized vehicle-type selection process (refrigerated vs. dry van) aligned with cargo requirements and delivery timelines. • Administered carrier damage claims end-to-end — compiling required documentation, coordinating with carrier representatives, and tracking reimbursements to closure, r

Logistics Coordinator

Lean Solutions Group

Apr 2021 - Mar 2026 (5 years)

N/A

Customer Service Representative

Teleperformance Colombia

Apr 2020 - Feb 2021 (11 months)

Handled high-volume inbound calls for a home security client, providing technical troubleshooting support for residential security equipment including cameras, doorbells, door sensors, and smoke detectors. Guided customers through step-by-step installation and issue resolution with clarity and patience, adapting communication style to each caller's level of technical familiarity. Maintained professionalism and composure when managing frustrated or difficult customers, consistently working toward first-call resolution and a positive client experience.

Valentina Pareja Bossio

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