V

Valentina Mora

About

Detail

Bogota D.C., Colombia
Contact Valentina regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Surgical coordinator
    Apollo XCM
    Jul 2024 - Current (2 years 4 months)
  • Apollo
    Surgical Coordinator
    Apollo
    Jul 2024 - Current (2 years 4 months)
    Responsible for surgical process procedures. Handle administrative tasks such as obtain insurance authorizations.
  • Optum
    Healthcare Costumer Service
    Optum
    Nov 2023 - Apr 2024 (6 months)
    I manage assertive communication with members, understanding the situation with the problemand providing an immediate solution. Development of skills such as problem-solving, attentive listening and empathy with members.
  • K
    Collector
    Km2
    Sep 2023 - Nov 2023 (3 months)
    I manage assertive communication with clients, understanding the situation with the loan and debt the same. Development of negotiation skills to keep the account cured, and also demonstrating empathy with all possible scenarios of customers.
  • Teleperformance
    Content Moderator
    Teleperformance
    Jan 2023 - Jul 2023 (7 months)
    I've maintained my performance above 80%, with the correct management of the policies applied in my training. Maintained 100% positive feedback rating from supervisors by demostrating them exceptional performance wih my job.
  • Sitel
    Technical Support
    Sitel
    Jan 2022 - Jan 2023 (1 year 1 month)
    Boosted overall service quality by 30% by helping more than 40 costumers. Maintained 100% positive feedback rating from costumers by providing them exceptional client-centered service and ensuring their comfort Completed more than 1,000 hours of international calls
  • C
    OPI Medical Interpreter
    CanTalk
    Mar 2020 - Mar 2023 (3 years 1 month)
    I must be aware of the specific vocabulary. I rendering all messages accurately and completely, without adding, omitting, or substituting service and ensuring their comfort. I maintained positive feedback and provide the highest level of customer service during interpreting.
Education verified_user 0% verified
  • ILAC
    English's certification
    ILAC
    Jul 2022 - Nov 2022 (5 months)