SSR INSURANCE TRACKING CCS- ASSURANT public Remote experience
Assurant
Feb 2024 - Current (2 years 9 months)
Managed approximately 250 calls in English and Spanish, utilizing strong problem-solving skills to optimize time and resources in meeting customer needs. Demonstrated familiarity with various computer systems, which improved operational efficiency and data management. Leveraged expertise in the mortgage market to provide accurate solutions. Additionally, I utilized chat support to track home loans, enhancing customer service interactions and ensuring comprehensive support for clients.