Specialized Employee Trainer
Arcos Dorados Argentina S.A
Feb 2018 - Mar 2021 (3 years 2 months)
My everyday role required being able to recognize the store's, processes' and employees' weaknesses; and figuring out and proposing solutions to them. I regularly took part in meetings with the management staff where we shared how the processes each of us were in charge of developed. I also took part in the interviews of aspiring candidates, setting up the employee's schedules and I was the point of contact between the HR manager and the store's employees, answering their questions and attending to their concerns. I sharpened my management skills and my ability to oversee many processes at once. I learned key customer service, communication and problem solving abilities.