V

Valentina Hernández

About

Detail

Bogotá, Bogota, Colombia
Contact Valentina regarding: 
work
Full-time jobs
Starting at USD4/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • M
    Monitoring Agent
    Apr 2026 - Current (7 months)
    Monitors real-time AI-driven ordering systems for a high-volume fast-food chain, ensuring 100% accuracy in
    data entry and order processing.
    Intervenes and corrects AI transcriptions and order inputs instantly to maintain a seamless, error-free
    customer experience.
    Analyzes complex or ambiguous customer requests, providing immediate clarity to the AI system to optimize
    order completion rates.
    Audits automated order logs to identify patterns in AI misinterpretations, contributing to the continuous
    improvement of the system's accuracy.
  • Alo Yoga
    Senior Customer Service Specialist
    Alo Yoga
    Oct 2025 - Current (1 year 1 month)
    Provide exceptional customer support through various channels, such as phone, chat and email.
    Accurately log and track customer interactions in the system.
    Collaborate with internal teams to escalate and resolve complex cases.
    Created and maintained customer service reports that provided insights into customer service performance and customer
    feedback
  • G
    services Underwriting assistant - Email management team
    Global Funding Experts
    Jul 2023 - Sep 2024 (1 year 3 months)
    • Handle a large volume ofemails from potential clients ensuring submissions meet certain criteria, reviewing all documents provided. • Collaborate with other teams in order to optimize processing time. • Facilitate effective communication by reviewing and responding to an average of50+ emails per day.
  • A
    Customer service associate
    AMAZONCOLOMBIA
    Oct 2020 - Dec 2020 (3 months)
    • Managed a high volume ofinbound calls and identified customer inquiries. • Managed customer inquiries and assisted with order management, ensuring timely and satisfactory resolutions. • Escalated complex cases and customer concerns to appropriate departments, facilitating prompt problem resolution.
  • B
    Back office Agent
    May 2020 - Sep 2020 (5 months)
    • Identified requests and provided comprehensive support to fellow agents, addressing technical issues and helping troubleshoot customer accounts. • Collaborated with other teams back office operations and enhanced overall efficiency.
  • A
    Customer service agent
    AccedoTechnologies
    Mar 2020 - May 2020 (3 months)
    • Managed a high volume ofinbound calls (50 - 80 calls per day) with a focus on delivering exceptional customer service. • Demonstrated strong problem-solving skills to identify and provide effective resolutions for customer concerns, ensuring customer satisfaction. • Executed accurate and efficient data entry tasks to maintain customer records and ensure data integrity.
Education verified_user 0% verified
  • Industrial University of Santander
    Bachelor's degree
    Industrial University of Santander
    Aug 2016 - May 2018 (1 year 10 months)
  • B
    Bilingualhigh schoolgraduate
    Bilingual School la Consolata
    Feb 2012 - Nov 2015 (3 years 10 months)