V

Valentina Carvajal Castillo

About

Detail

Bogota D.C., Colombia
Contact Valentina regarding: 
Flexible work
Starting at USD8/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • Weltrade
    Customer success agent
    Weltrade
    Nov 2024 - Current (2 years)
    Handled 100+ daily cases across 3–5 live chats at a time via LiveChat and HelpScout. Responded to general inquiries, deposit/withdrawal issues, and KYC documentation review. Managed up to 6 emails/hour and created escalation tickets in Jira. Contacted international processing centers via email, Skype, and Telegram. Supported internal communication through Google Chat and maintained workflows in Google Workspace. Trained new team members and contributed to onboarding documentation. Used ChatGPT and Gemini for optimizing task flows and client communication.
  • F
    Customer Service Agent
    FOUNDEVER,
    Jan 2023 - Nov 2024 (1 year 11 months)
    Assisted fintech customers of CashApp via live chat, managing 70–100 tickets/day. Maintained a 95% CSAT and average resolution time of 5–10 minutes. Processed identity verification, documentation review, and created Jira technical tickets. Worked with Salesforce, Slack, Google Workspace, and TextBlaze to streamline communication. Built personal workflow templates and automated replies in Google Sheets.
  • Concentrix
    Customer Service Agent
    Concentrix
    Jul 2022 - Jul 2023 (1 year 1 month)
    Answered 30+ daily calls for United Healthcare (DSNP line) assisting low-income clients. Scheduled medical appointments, requested transport, and handled medical equipment orders. Resolved billing issues and collaborated with U.S. providers to correct claim codes. Occasionally provided Spanish-English translation for healthcare providers. Learned HIPAA compliance, Medicare/Medicaid procedures, and CPT code management.
Education verified_user 0% verified
  • D
    Digital Ad Expert
    May 2025 - Current (1 year 6 months)
    I am finishing this digital marketing course in order to be able to launch a digital campaign in order to boost a company page, basic learning on multiple Ads managers as Google, LinkedIn, Meta, Snapchat, X
  • Politécnico Grancolombiano
    Marketing & Advertising
    Politécnico Grancolombiano
    Jan 2025 - Current (1 year 10 months)
    Studying a degree in Marketing and Advertising, with a focus on consumer behavior, digital communication, and brand development. Applied practical knowledge by launching and managing Velvet Beauty, a personal brand on Instagram, where I created engaging content, optimized social media presence, and analyzed audience insights to boost visibility. Developed skills in visual storytelling, campaign planning, and content marketing using tools like Canva and CapCut.
  • C
    Basic Excel
    Corporación Educación Tecnológica Colsubsidio
    Oct 2024 - Jan 2025 (4 months)
    Learning from Microsoft Excel, sheets optimization, dinamic tables, grafics, data modeling
  • M
    Virtual Assistant Certification
    Maryurin Viera
    Sep 2023 - Jan 2024 (5 months)
    Gained hands-on experience with remote work tools and workflows tailored for virtual assistants. Trained in client communication, calendar management, inbox handling, and basic project coordination. Learned how to set up efficient systems using platforms such as Google Workspace, Trello, Notion, and communication tools like Slack. Focused on time management, productivity automation, and delivering proactive support in digital environments.
  • Sena
    Architectural Design Technician
    Sena
    Jan 2018 - Nov 2019 (1 year 11 months)
    Able to design architectural projects and develop them from basic planimetry, including interpretation of electrical, hydraulic, and foundation plans. Proficient in AutoCAD, Archicad, and basic Revit. Able to coordinate a project fue to I was the lead from this project and coordinate to people, problem resolution,
Projects (professional or personal) verified_user 0% verified
  • Politécnico Grancolombiano
    @velvett_beauty
    Politécnico Grancolombiano
    Jan 2025 - Jun 2025 (6 months)
    Velvet Beauty is a group makeup brand I created, managed and coordinate as a practical project to develop and strengthen my digital marketing skills. Through this initiative, I gained hands-on experience by designing visual content strategies, managing the content calendar, analyzing Instagram metrics, and improving audience engagement.

    We produced various formats such as reels, tutorials, and educational posts—optimized for reach and conversion—using tools like Canva, CapCut, Meta Business Suite for content creation and scheduling. I also applied persuasive copywriting, visual storytelling, and A/B testing to understand what type of content resonated most with my audience.

    Additionally, I explored audience segmentatio