Laura Valentina Hernández Salazar
About
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Bogota D.C., Colombia
Résumé
Jobs
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Customer care and Sales RepresentativeAsurionJul 2022 - Current (3 years 10 months)• Consistently met and exceeded sales goals for advertising. • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. • Scheduling repair appointments for the most convenient time for the customer and the company • Guiding customers trhough complex documentation processes and educating them about legal terms and conditions- SLearning Specialist TT public Remote experienceSitel ColombiaAug 2020 - Dec 2020 (5 months)- Successfully trained over 500 employees to accomplish their tasks being fully prepared and with the required knowledge to perform their job with excellence • Teaching and training teams of over 30 employees, guiding and coaching them, creating strategies to successfully develop their skills to be able to accomplish their tasks. • Managing the required paperwork to complete the enrollment process with the company. • Sent reports measuring the employees performance
- Technical Support and Sales RepresentativeSitelApr 2018 - May 2022 (4 years 2 months)-Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely while providing excellent customer service taking care of the customers needs and offering company's products, scheduling technical and sales visists. - Solving customer's inquiries about their bills and charges
Education
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- CHigh School DiplomaClassari
- VI SemesterECCI University