- Create the collection process for international customers
Creation, modification and leadership of the collection process for international customers, customer service in financial processes, portfolio reconciliation, account receivable management, team management.
Billing Audit Representative Senior Position
Primo
May 2022 - May 2023(1 year 1 month)
Supplier contract management, resolution of discrepancies in supplier invoices, terms negotiation with suppliers, management and resolution of customer-supplier disputes, account updating, account audit, billing audit, assitance for the operation representatives.
Operations Representative
Primo
Jun 2021 - May 2022(1 year)
Shipments tracking and tracing, pick ups management, high complexity cases resolution, closing invoices, collection of extra charges from customers, training for the operation representatives.