Valentina Henao

Valentina Henao

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Operations supervisor
Armenia, Quindio, Colombia

Timeline

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Résumé

Jobs verified_user 0% verified
  • NUVO cx
    Operations Supervisor public Remote experience
    NUVO cx
    Feb 2025 - Current (1 year 3 months)
  • R
    Case Manager public Remote experience
    Rob Levine and Associates
    Apr 2023 - Feb 2025 (1 year 11 months)
  • Teleperformance
    interprete public Remote experience
    Teleperformance
    Dec 2022 - Apr 2023 (5 months)
  • C
    Customer Success Supervisor
    Core Energy Inc.
    Oct 2020 - Mar 2023 (2 years 6 months)
    Led a team in processing electrical and building permits in accordance with government regulations, improving project efficiency. Developed and implemented team roles, resulting in enhanced operational workflow and customer satisfaction. Conducted performance reviews and provided feedback to improve team performance. Worked cross-functionally to align customer needs with technical requirements, enhancing service delivery.
  • C
    Permitting Manager public Remote experience
    Core Energy Inc.
    Jan 2020 - Apr 2023 (3 years 4 months)
    Trainer in permitting Area and CRM use. Manager of a team of 4 people Positive impact in the area of permitting, creating electrical and building permits effectively and quickly following government guidelines, and meeting company deadlines. Keeping Salesforce CRM as a database for customer information updated. Communicated actively with the customer via phone and email, answering all inquiries with friendliness and expertise. Conducted regular team meetings to assess project progress and provide feedback and coaching to team members Scheduled daily tasks based on immediacy and importance. Organized and implemented job roles and functions among employees.
  • P
    3SHAPE TECHNICAL SUPPORT CONSULTANT
    Produsa S.A. Armenia Quindío
    Jan 2019 - Oct 2020 (1 year 10 months)
    Provided Technical support in CAD software, 3D intraoral scanners & e-Commerce subscription webpage. High knowledge of Microsoft Dynamics, Jira, Elevio, Microsoft Office Suite, Microsoft SQL programs, and databases. Knowledge base participation with the creation of step-by-step articles for training purposes for other colleagues. Handling of KPIs complying month to month with the goal established by the company. Positive impact in calls/meetings with English and Spanish customers/resellers from the Americas.
  • 3Shape
    Technical Support Consultant
    3Shape
    Jan 2019 - Oct 2020 (1 year 10 months)
    Provided technical support for CAD/CAM software, 3D scanners, and e-commerce platforms, maintaining strong customer relationships. Contributed to knowledge base development by writing technical support articles. Consistently met KPIs in response time, issue resolution, and customer satisfaction.
Education verified_user 0% verified
  • U
    GRAPHIC DESINGER DEGREE
    Universidad EAM de Armenia- Quindío
  • EAM
    Graphic Design Degree
    EAM
Projects (professional or personal) verified_user 0% verified
  • C
    Solar panels install
    Core Energy Solar INC
    Mar 2020 - Apr 2023 (3 years 2 months)
    colaboracion con equipos internos como operaciones y contabilidad para garantizar una comunicación efectiva y resolver problemas de manera ágil y mantener la satisfaccion del cliente. Instalacion. Gestión eficiente de permisos y cumplimiento de normativas en los plazos establecidos.