Valencia Amber

A

Advisory Chancellor

Atlantic International University (Remote)

Nov 2024 - Jun 2025 (8 months)

• Provided guidance on educational programs, participated in strategic discussions, and represented the university in virtual academic spaces. -Managed inbound and outbound calls for the Advisory Chancellor's office, assisting students, staff, and external stakeholders with inquiries and appointment scheduling.

Online English Tutor

Cambly

Aug 2023 - Feb 2024 (7 months)

• Taught English using digital tools, maintained learner engagement, and provided personalized resources.

R

Chat Operator

Remotely4u

Aug 2023 - Sep 2024 (1 year 2 months)

-Documented conversations and updated customer profiles in CRM systems.

A

Pharmacy assistant

Apteek Spar Pharmacy 247

Oct 2022 - Jul 2023 (10 months)

- Ensured accuracy, confidentiality, and smooth service in the pharmacy environment, providing exceptional support to both customers and pharmacists. - Utilized call management skills to effectively communicate with customers regarding their prescriptions, ensuring timely retrieval of their medications. - Although my experience in the rental/storage industry may seem unrelated, it has equipped me with strong organizational skills and customer service techniques that enhance my ability to manage pharmacy operations efficiently.

G

Virtual Admin & Sales Assistant

Gym Company

May 2022 - Aug 2022 (4 months)

• Scheduled appointments, managed online inquiries, supported digital sales and customer service. -Managing emails, calendars, and scheduling appointments for clients sessions. -Assisting in preparing sales proposals, quotes, and presentations

Data Entry (Fieldworker)

Statistics South Africa

Feb 2022 - Apr 2022 (3 months)

• Captured and verified large datasets, conducted surveys, and maintained accurate records

P

Customer Success Assistant

Parrots Restaurant

Jun 2018 - Dec 2021 (3 years 7 months)

-Handled cash transactions, maintained a clean environment, and trained new team members on service standards

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