V

Valentina Bastidas Junco  new_releases

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Profesional en Negocios Internacionales
Cali, Valle del Cauca, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 7% verified
  • Alfalfa Content Generator
    People and Hospitality Operations Manager
    Alfalfa Content Generator
    May 2023 - Aug 2023 (4 months)
    Human resources management: Recruitment process, onboarding, and training of new employees; particularly the development of SOPs. Point of contact for all the employees and their requirements Expense reporting Invoicing and taking payments from clients Create and document all our standard operating procedures Preparing daily/weekly digests for the CEO (cashflow, client metrics, etc) Manage and push forward client and internal projects Manage and maintain the Ceo's calendar, and handle all meetings/bookings. Proactively protect our most important priorities. Manage, maintain, and respond to emails and messages, from our clients and business partners. Delegate tasks to staff or CEO as appropriate. Helping the CEO prepare for meetings. Conduct
  • T
    Client Success Manager
    The Spa Dash
    Mar 2023 - May 2023 (3 months)
    Streamline SOP's and processes by leading and communicating with Operations Manage task progress of creative director, graphic designer, and web developer reviewing creative work for design, branding, grammar and impact Maintain awareness of emerging services, products, and news related to the marketplace. (Knowledge of competitive digital landscape) Manage client communication in email and project management software and Onboard new clients Forecast client needs for optimal account function Task out fulfillment needs to the team as clients submit them Manage client account workflow and tasks, CRM communications for client & prospect inquiries Facilitate approval process for deliverables with client Review KPI trackers and suggest advanceme
  • Publissoft Inc
    Learning and Development manager
    Publissoft Inc
    Jan 2023 - May 2023 (5 months)
    Creating, developing and implementing learning strategies and programs, designing e-learning courses for a new LOB, career plans, workshops; creating and maintaining budgets, evaluate individual and organizational development needs, sales team training.
  • Publissoft Inc
    HR and Sales Manager - North America and LATAM
    Publissoft Inc
    Oct 2022 - Nov 2022 (2 months)
    HR and Sales Manager (North America and LATAM): hiring and interviewing staff, administering pay, benefits, and leaves, and enforcing company policies and practices and growing path financial and goals definitions. Organizational communication project manager with the Business Development Bank of Canada: Create, implement, and follow up on communication strategies within the areas, in the areas, and, between leadership. Creation and implementation of improvement projects
  • Publissoft Inc
    OPS, Learning and Quality Manager - North America and LATAM
    Publissoft Inc
    Oct 2022 - Dec 2022 (3 months)
    Quality: design, implement, and improve company quality standards, analyze data in order to find areas for growth, assist in the recruiting process; training, motivating, coaching, and correcting employees to ensure that standards are met; create reports to track progress, formulate strategies to increase productivity, review processes in order to ensure that they align with current trends. Learning: creating, developing and implementing learning strategies and programs, designing e-learning courses for a new LOB, career plans, workshops; creating and maintaining budgets, evaluate individual and organizational development needs, sales team training.
  • Publissoft Inc
    HR Coordinator - Canada
    Publissoft Inc
    Sep 2022 - Oct 2022 (2 months)
  • Alorica
    Bilingual Supervisor
    Alorica
    Dec 2021 - Sep 2022 (10 months)
    Ensure and provide regular an effective supervision, mentorship, goals achievement with regular follow up, and communication with 15 agents. Direct communication with the client, project planning, identify and address agent training needs, manage financial implications of attrition and attendance by maintaining program-specific goals. De-escalate and handle escalated customers, maintain up-to-date employee files and documentation. Recognition: Game changer - best team manager- regional level: https:// cotly.me/PiCXk
  • Alorica
    Quality Assurance Analyst
    Alorica
    Oct 2021 - Dec 2021 (3 months)
    Quality Analyst: Creator of the Quality scoring format and database for a new project. Monitor the effectiveness and quality of inbound and outbound calls, determine weaknesses and strengths in performance and establish strategic solutions with periodic follow up of more than 100 agents. Quality Analyst lead: Creator of the learning material for and trainer of the formers QA.
  • Teleperformance Spain
    HR Generalist
    Teleperformance Spain
    Mar 2021 - Sep 2021 (7 months)
    Promoting the employee engagement strategy to build a culture of collaboration, inclusion and belonging; creating high-value experiences for employees and teams; analyze, create and implement action plans to decrease attrition and absenteeism levels, generate support in the Organizational psychosocial risk research at the company; participate on executive committees and holding leadership meetings, focus groups and onboarding of the CSR; review and analyze the business metrics, to generate action plans for the systemic improvements of the KPIs (Key Performance Indicators); responsible for managing the employee's life cycle in terms of human resources (including disciplinary processes, absences, medical and maternity leave, resignations, etc
  • Teleperformance Spain
    Bilingual Supervisor
    Teleperformance Spain
    Oct 2020 - Feb 2021 (5 months)
    Top supervisor recognition
  • Teleperformance Spain
    Bilingual Customer Service Representative
    Teleperformance Spain
    Apr 2020 - Sep 2020 (6 months)
    Top performer recognition for 3 months in a row Most valuable performer recognition twice Best customer service
  • Tingo Colombia
    Markenting and accountancy coordinator
    Tingo Colombia
    Dec 2019 - Mar 2020 (4 months)
  • R
    Administrador de empresas
    Restaurante: Así sabe Colombia
    Aug 2019 - Dec 2019 (5 months)
    During exchange semester, in charge of marketing advertisement campaigns and accountancy
  • Tingo Colombia
    Administrative Supervisor HR verified_user Verified experience
    Tingo Colombia
    Mar 2019 - Dec 2019 (10 months)
    Additionally, academic content creator for the learning department
  • Colegio Bolívar
    Karate Sensey
    Colegio Bolívar
    May 2016 - Jun 2018 (2 years 2 months)
Education verified_user 0% verified
  • E
    Doctor's Degree, Business Psychology
    European American University UNADE
    Mar 2023 - Jun 2026 (3 years 4 months)
  • Pontificia Universidad Javeriana
    Organizational Communication Magister, Communication and Media Studies
    Pontificia Universidad Javeriana
    Jan 2021 - Jan 2022 (1 year 1 month)
  • Pontificia Universidad Javeriana
    International business professional, Economic and administrative sciences
    Pontificia Universidad Javeriana
    Jan 2014 - Jan 2018 (4 years 1 month)
  • Pontificia Universidad Javeriana
    Negocios internacionales
    Pontificia Universidad Javeriana