Customer Success Manager
Sakti Enterprises
Jan 2024 - Current (2 years 10 months)
• Managed enterprise accounts by driving customer adoption, retention, and expansion while proactively identifying and resolving pain points, resulting in a 30% increase in CSAT and a 25% boost in NPS scores • Spearheaded A/B testing initiatives to analyze user behavior, comparing our product's performance against competitors, identifying growth opportunities, and driving improvements in key metrics like conversion rate and revenue • Worked closely with cross-functional teams (customer success, integrations, and merchandisers) to ensure seamless customer onboarding, effective data tracking, and integration, empowering data-driven decision-making • Utilized SQL, Python (pandas & numpy), and BI tools (PowerBI) to deliver actionable insigh