Maria F Silva Assistant

Fulfillment Analyst

iVisa

Nov 2025 - Current (1 year)

Built and maintained reports and dashboards for the continuous monitoring of key KPIs (accuracy, response time, and agent performance), identifying bottlenecks and recommending strategic actions to improve operational efficiency. Collected, analyzed, and interpreted operational and process data to uncover trends, risks, and improvement opportunities, serving as a foundation for operational and product-related decision-making. Collaborated closely with Operations and Product teams in the implementation of process improvements and in the recommendation of automation strategies aimed at optimizing workflows.

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Commercial Planning Intern

Natura & Co

Jun 2025 - Oct 2025 (5 months)

Designed and deployed an automation system using Google Apps Script for contract requests (onboarding and offboarding). This initiative streamlined the process, maximized efficiency, and eliminated approximately 60% of manual operational workload. Monitored contracts and payments, ensuring timely follow-up with clients and key stakeholders to support proper execution of commercial agreements. Supported the monthly calculation of sales incentives, validating data accuracy across multiple databases and information sources.

B2B Sales Intern

ALICORP

Jun 2024 - Apr 2025 (11 months)

Led the critical optimization of the sales incentive process by designing a control system that reduced bonus delivery time from 15 to 7 days, significantly improving internal efficiency and customer experience. Prepared, monitored, and analyzed key commercial reports (sell-in, sell-out, forecasts, coverage, and inventory rotation) to deliver strategic insights and ensure the achievement of commercial objectives. Generated +5% sales growth in key categories by conducting in-depth portfolio analysis, identifying underperforming SKUs, and recommending data-driven strategic adjustments. Designed dashboards to track sales force incentive investments and collaborated in the evaluation of commercial campaigns, optimizing resource allocation and i

Facilities Intern

Clarke Modet

Jun 2023 - Oct 2023 (5 months)

Successfully achieved service renewals and onboarded new clients, exceeding the monthly target by 15% through systematic research and monthly updates of potential and existing client databases. Provided operational support to Facilities, People, Legal, Finance, and Sales departments, performing diverse tasks such as insurance payment follow-ups, recruitment support, and coordination with multiple internal and external stakeholders. Managed and executed procedures with public institutions such as Indecopi, Sunarp, the Ministry of Foreign Affairs, and notary offices on behalf of the company, ensuring full compliance with legal and administrative requirements

Maria F Silva

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Maria F Silva

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