Uzma Zenib Kanjoo
About
Detail
Customer Success & GTM Lead
Dubai, United Arab Emirates
Contact Uzma regarding:
work
Full-time jobs
Starting at
USD11.6k/month
Résumé
Jobs
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- CFounding Customer Success & GTM LeadColossyan IncOct 2022 - Sep 2024 (2 years)As Colossyan's first commercial hire, I helped shape business strategy by delivering insights across industry knowledge and ICP definition. Collaborating closely with the executive leadership team to align the company's priorities with the right market and customer segments, supporting the customer lifecycle from lead generation to retention and expansion and more. • Built and implemented the customer success function, including managing the entire book of business (180 accounts, from $400k to $2.3m), facilitating and winning pilots, retention and expansion. Defining health scoring, engagement & product utilisation for each customer segment to reduce churn by 31.7% and achieving NDR (including expansion) of 140.4%, retaining names such as
Founding Customer Success ManagerSynthesiaNov 2020 - Feb 2022 (1 year 4 months)I joined Synthesia as the first Customer Success Manager in a team of 14, helping establish customer success and support functions. I drove growth and retention by aligning Synthesia’s solutions with the needs of early enterprise customers like Deloitte, SAP, Accenture and KONE, ensuring long-term engagement and success. • Managed the entire book of business (190 accounts, from $1.5m to $2.5m), driving growth and retention for key customers such as Teleperformace, BSH, Roche, Ocado by aligning customer goals with tailored success strategies. • Developed the customer support function at Synthesia from the ground up, building a scalable infrastructure that included a comprehensive knowledge base. Led the CX platform to ensure customer f- MCustomer Success & GTM ManagerMoonworkersJun 2020 - Nov 2020 (6 months)Joined a small, dynamic team of 3 and played a crucial role in supporting the early stages of the business, including identifying the Ideal Customer Profile (ICP) for our niche product, aligning product-market fit with customer needs, and refining value propositions. I worked very closely with our engineer on beta testing for the MVP, also working closely with the two founders in generating and nurturing outbound leads, and managing the entire customer lifecycle process to ensure seamless onboarding and long-term engagement.
- ASales Development ManagerAirbnb -Apr 2019 - May 2020 (1 year 2 months)Responsible for the Sales Development of ‘Airbnb for Work’ in EMEA and East Coast USA. • Managed the full sales cycle, including qualifying leads, onboarding corporate clients, and identifying opportunities for account expansion within an existing book of business. • Nurtured lasting relationships, leading to increased customer retention and revenue growth. • Entrusted by management to educate team members in the sales process, enabling them to onboard and nurture new clients efficiently, maximising sales opportunities. • Proactively identified and helped execute on areas for program improvement; streamlining the sales process, which led to improved productivity within the department. • Improved client experience by sh
- BSenior Account ExecutiveBE OfficesAug 2015 - Feb 2018 (2 years 7 months)• Ranked as the No.1 performing salesperson in the company, consistently generating £2M in annual revenue. • Coached and mentored team members on high standards, technical skills, and pipeline management, leading to a positive impact in team sales performance and helping them secure new clients. • Managed the full sales cycle from lead generation to closing deals, leading an average of 15 client meetings per week. • Successfully nurtured existing clients to generate new business opportunities through referrals, contributing to sustained revenue growth. • Organised regular events to build and maintain strong relationships with real-estate brokers, resulting in increased broker loyalty and growth in repeat business.
Education
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- AArt & DesignMay 2011 - May 2012 (1 year 1 month)