Usman Ali Khan

Senior AI Engineer

Cyncly

Jul 2025 - May 2026 (11 months)

• Architected an end-to-end data integration strategy unifying NetSuite, Salesforce, and Totango, establishing a real-time Customer 360° architecture that eliminated cross-system data silos and accelerated AI model training cycles by 40%. • Engineered a high-throughput Snowflake data pipeline ingesting 50+ CRM, billing, and VoC data sources, establishing automated event triggers for AI agentic workflows that reduced manual data handling by 85% and enabled real-time customer health interventions. • Developed a JavaScript-based Skills.md agent configuration framework aligned with Cyncly’s engagement standards, integrated with Model Context Protocol (MCP) servers to standardize LLM context handling, improving response accuracy by 40% and ensur

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VoC – Principal Data Analyst

Cyncly North America

May 2024 - Jun 2025 (1 year 2 months)

• Utilized Python and NLP techniques to analyze structured and unstructured customer feedback (CSAT, NPS), identifying key themes and delivering actionable insights to improve customer experience and retention. • Managed and analyzed customer feedback using VoC tools including Qualtrics, CustomerGauge (for NPS tracking), and Totango (for Customer Health Score modeling), enabling proactive customer success strategies. • Built ML models to identify behavioral patterns for customer segmentation; applied regression and clustering algorithms to calculate weighted KPIs and health scores & churn forecast model with probabilities. • Designed and maintained ETL pipelines using SQL to extract, transform, and load data into Snowflake; integrated with

Business Intelligence & Knowledge Management Specialist

FAO

Jan 2023 - Apr 2024 (1 year 4 months)

• Engineered scalable digital solutions to modernize data workflows, integrating geospatial analytics into Power BI dashboards and reducing reporting delays by 80%, enabling 10+ stakeholders to access real-time, actionable insights. • Cloud service cost reduction by 70% for QR enabled Traceability and Identification application • Enhanced Kobo Toolbox performance through streamlined administration and cloud infrastructure optimization, improving data accuracy and reducing field reporting errors by 30%. • Trained 100+ project team members on digital data collection methods, form design, and validation protocols, increasing field workflow efficiency and cutting data entry errors by 50%. • Spearheaded automation initiatives by integrating open

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Quantitative Insights & Advanced Analytics Specialist

Insights Labz

Nov 2020 - Dec 2022 (2 years 2 months)

• Spearheaded data, analytics, and strategy initiatives in a startup environment, playing a key role in business growth and expansion. • Designed and implemented GIS-based analytics and visualization protocols to modernize traditional research methods. • Built and delivered proof-of-concept (POC) models for potential clients, increasing conversion rates and expanding the innovation pipeline. • Owned and drove business strategy, client proposals, product offerings, data quality, research methods, GIS based analytics, visualization protocols and commercial interactions • Lead the use of technology to empower conventional research methods & promote most advanced solutions • Driven the cost optimization to maintain profitable business propositi

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Product Owner & Insights Solution Champion

NielsenNIQ North America

Jan 2018 - Sep 2020 (2 years 9 months)

• Bridged cross-functional gaps between Technology, Business, and Data Acquisition teams to deliver agile product development goals on time and with improved alignment. • Designed and developed a web-based application using Agile methodology and an open-source tech stack to streamline operational resource planning. • Reduced planning cycle time from 72 hours to under 5 hours through process optimization and automation. • Automated scheduling services and enabled real-time route optimization using GCP microservices. • Led implementation of Jira, Confluence, Draw.IO, OKR framework, and Looker Studio; created training materials and SOPs for enterprise adoption. • Built stakeholder consensus and led code standardization efforts, resolving 90% o

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Data Science Business Lead for African continent

NielsenNIQ East Africa, Kenya

Feb 2013 - Dec 2017 (4 years 11 months)

• Served as SME in product design, product evolution, new product introductions, agile across African markets • Stabilized the product offerings through innovation, automation, and adoption of best practices; focused on a continued process improvement through quality compliance. • Supported local businesses on Retail Measurement Services including ScanTrack, HomePanel, and Media Measurement in achieving consistent business growth. • Initiated and contributed in product optimization by achieving a reduction of $2M in costs within 12 months.

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Associate Director Data Science for North Africa

Nielsen Egypt

Feb 2011 - Jan 2013 (2 years)

• Drove the acquisition of MEMRB product and navigated the client transitions at Nielsen • Tackled the most complex challenge of more than one industry estimate for same product category smartly • Fast-tracked the migration of 80% of MEMRB clients to Nielsen within the 1st year. • Delivered all key enhancements within 12 months, back trend data modeling.

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Regional Statistics Leader for Consumer Insights

Nielsen Pakistan

May 2008 - Jan 2011 (2 years 9 months)

• Championed the Product line Optimization, Brand Equity & Modeling, customer segmentation etc. • Established robust technical support for Nielsen’s projects across EEMEA markets for large surveys • Built & maintained a virtual library of muti-country resources, with regards to demographic data • Automated the algorithm with regards to Statistical Recommended processes in SPSS. • Achieved a reduction in response time for multi-country studies by 60% & enhanced support for client engagements. • Most efficient sampling methodologies deployed, for large scale studies achieving cost-efficiency and high precision.

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