U

Uriel Perez

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BILINGUAL CUSTOMER EXPERIENCE & OPERATIONS SPECIALIST
Mexico City, Mexico

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Résumé


Jobs verified_user 0% verified
  • Landing
    Customer Service & Operations Specialist
    Landing
    Jan 2023 - Current (3 years 6 months)
    Managed and supported the customer service experience for residential clients, ensuring timely resolution of maintenance and service requests. Tracked and followed up on maintenance tickets, coordinating with internal teams to ensure service completion and quality standards. Maintained accurate records and documentation related to customer requests and operational processes. Supported daily operations by prioritizing tasks in high-volume environments while meeting service-level expectations.
  • C
    Bilingual Customer Support Agent
    CCSI
    Jan 2019 - Jan 2023 (4 years 1 month)
    Provided bilingual customer support while meeting weekly and monthly performance metrics. Applied objection-handling techniques and professional communication to improve customer retention and call quality. Collaborated with team members to achieve service goals in high-pressure environments. Consistently met quality, tone, and productivity standards.
  • D
    Administrative assistant
    Durabond de México
    Jan 2017 - Jan 2018 (1 year 1 month)
    Assisted administrative and sales teams with employee follow-ups and internal tracking processes. Created and maintained reports, metrics, and basic performance graphics to support decision-making. Supported the implementation of organizational improvements to enhance team efficiency.
Education verified_user 0% verified
  • C
    Cambridge certificate course
    Celex
    Aug 2017 - Mar 2019 (1 year 8 months)
  • B
    HR administration
    Bachilleres, Mexico city
    Aug 2015 - Jul 2018 (3 years)