U

Urena Ariel Rafael

About

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Florida, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • M
    Customer Service Representative
    MWResource, Inc
    May 2024 - Sep 2025 (1 year 5 months)
    Investigated and resolved customer inquiries and complaints quickly. Delivered prompt services to prioritize customer needs. Responded to customer requests, offering excellent supports and tailored recommendations to address needs. Maintained up-to-date knowledge of products and service changes. Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Allstate
    Bilingual English/Spanish Insurance Agents
    Allstate
    Feb 2022 - Apr 2024 (2 years 3 months)
    Increased insurance policy sales through targeted bilingual marketing efforts. Managed client inquiries in English and Spanish, resolving issues with a 98% satisfaction rate. Collaborated with cross-functional teams to streamline bilingual customer service workflows, reducing response times. Identified upselling opportunities, boosting revenue monthly.
  • Liveops
    Customer Support Agent
    Liveops
    Feb 2021 - Jan 2022 (1 year)
    Offered assistance to customers to ensure they find the right product/service. Communicated with customers by email, phone, and face-to-face. handled customer queries, resolved complaints quickly. Assisted customers with inquiries or concerns related to a company's products or services.
  • Vimo
    Inbound Customer Service Representative
    Vimo
    Feb 2020 - Jan 2021 (1 year)
    Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • C
    Sales Representative
    Caspersen Agency
    Mar 2019 - Mar 2020 (1 year 1 month)
    Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. Generated additional sales opportunities with upselling and cross-selling techniques. Expanded customer base through cold calling, networking, and relationship building. Increased sales revenue by identifying and targeting high-potential accounts.
  • Academia.edu
    Customer Service Representative
    Academia.edu
    Jan 2018 - Mar 2019 (1 year 3 months)
    Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education verified_user 0% verified
  • G
    High School Diploma
    GreenSpring High School
    Sep 2014 - Jul 2015 (11 months)
    High School Diploma