U
Umais Ahmed
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Scrum Master
Pakistan
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Jobs
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Scrum MasterCEQUENSJan 2023 - Current (3 years 9 months)Empowering Business. Inspiring Innovation. Bridging communication gaps between businesses and their customers. Three Scrum Teams Reporting to Agile Coach/Director
Selected Highlights to date:
• Reduced project completion time by 30% by implementing efficient Scrum processes, leading to significant cost savings, faster time-to-market, and improved overall project delivery.
• Facilitated the Scrum framework, orchestrating sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives to ensure seamless project execution and continuous improvement.- Scrum MasterS&P GlobalJun 2021 - Jan 2023 (1 year 8 months)S&P Global Inc is a provider of financial intelligence solutions. It offers credit ratings, benchmarks, data, and digital and traditional financial research and analytical tools to the capital and commodity markets globally. Two SAFe Scrum Teams Reporting to Director Led Agile best practices and fostered team cohesion, proactively addressing impediments and productivity hurdles. Served as a dependable resource for the engineering team, providing clarity on tasks, gathering essential assets or requirements, and adeptly managing project changes, ensuring smooth project execution.
Selected Highlights
• Implemented Agile practices for a new team, resulting in a remarkable 25% increase in team velocity, directly impacting project ef - Business Analyst IIS&P GlobalOct 2018 - Jun 2021 (2 years 9 months)Dual Role Indirect Reports: 04 Associates Reporting to Associate Director Selected Highlights
• Improved customer satisfaction by 15% through effective and transparent communication with stakeholders and customers, fostering stronger relationships and enhancing overall experience.
• Analyzed key business aspects and synthesized results into impactful presentations, providing valuable insights to management for data-driven decision-making and strategic planning.
• Prioritized customer-centric approaches and successfully implemented changes based on feedback, leading to improved business direction and increased customer loyalty.
• Conducted interviews with key business users to gather vital information on processes a - Infrastructure Engineer IS&P GlobalMay 2017 - Jul 2018 (1 year 3 months)Reporting to Senior Manager Selected Highlights
• Implemented SolarWinds monitoring which improved resolution of infrastructure issues by 40%.
• Identified, analyzed, and resolved infrastructure vulnerabilities and application deployment issues.
• Reviewed existing systems and made recommendations for improvements.
• Installed, supported, and maintained company hardware and software infrastructure according to best practices. - Service Desk AdministratorS&P GlobalSep 2013 - May 2017 (3 years 9 months)Direct Reports: 02 Associates Reporting to Senior Manager Recruited for the timely management and documentation all service desk activities, including ticket logging, tracking, and escalation processes, to ensure accurate and up-to-date records of incidents and their resolutions. Selected Highlights
• Delivered exceptional global remote IT support, consistently maintaining a customer satisfaction rate of over 97.5%.
• Streamlined service desk operations, reducing average ticket resolutions, and supporting increased productivity and heightened customer satisfaction.
• Proactively installed, configured, and maintained computer systems and network connections to ensure seamless operations and connectivity.
EARLIER EXPE - MResident EngineerMultilynxApr 2012 - Sep 2013 (1 year 6 months)
Education
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- Bachelor of Science in Computer EngineeringComsats Institute of Information TechnologySep 2006 - Jan 2012 (5 years 5 months)