Umaima Murtaza Versatile Sales C Administrative Professional with 6 years of

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Executive Assistant to Chief Operating Officer (COO)

ULTRANET Ghana

Nov 2025 - Mar 2026 (5 months)

Provide high-level administrative and operational support to the Chief Operating Officer. Manage and organize all important documents, reports, contracts, and confidential records with accuracy and discretion. Handle domestic and international travel arrangements, including flight bookings, hotel reservations, and detailed itineraries for the COO. Manage the COO's calendar by scheduling meetings, appointments, and reminders to ensure efficient time management. Coordinate and communicate with internal teams and external stakeholders on behalf of the COO. Prepare meeting agendas, record minutes of meetings (MoM), and follow up on action items to ensure timely execution. Prioritize multiple tasks and handle time-sensitive assignments in a fast

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Administration Support Officer | Graphic Designer | Supervisor

APEX FORMATION

Mar 2025 - Oct 2025 (8 months)

Created logos, branding materials, letterheads, signature strips, and visual assets for UK-based companies, delivering cohesive and professional brand identities. Managed full client onboarding for financial institutions including Zampler Bank, Metro Bank, and XBD, ensuring accurate documentation and compliance with UK banking requirements. Prepared and processed purchase/sales invoices and agreements, maintaining financial accuracy and alignment with UK company policies. Utilized Xero, QuickBooks, Sage, and Zoho to manage financial records, generate reports, and support streamlined bookkeeping operations. Handled Companies House filings, including director appointments/terminations, share transfers, and company detail changes in accordance

Sales Executive

Zigron

Mar 2025 - Sep 2025 (7 months)

Built and nurtured relationships with prospective clients using Apollo.io and LinkedIn Sales Navigator, generated qualified leads through targeted outreach and market research, focusing on US-based clients. Played a key role in custom web and mobile application projects, helping scope out requirements, managing client expectations, and ensuring timely delivery of high-impact digital solutions. Led product walkthroughs and client training sessions, empowering users to confidently engage with the platform and adopt every feature quickly. Used Zoho CRM to track communication, monitor client satisfaction, and stay on top of renewal and upsell opportunities ensuring nothing slipped through the cracks. Delivered product demos and feature walkthro

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Inside Sales Executive

Code Agrius

Feb 2024 - May 2025 (1 year 4 months)

Maintained and updated the CRM system, ensuring accurate tracking of leads, opportunities, and client communications. Conducted lead generation using Apollo, Lusha, and LinkedIn, leveraging personalized search strings to reach and engage prospects. Prepared technical and financial proposals tailored to client requirements. Scheduled and coordinated E-meetings with clients based in the UAE to facilitate discussions and follow-ups. Collaborated with internal teams to align client outreach with business goals and ensure seamless proposal delivery.

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Sales Account Manager

Code Agrius

Feb 2024 - May 2025 (1 year 4 months)

Managed UAE domain key accounts, including government and corporate clients, ensuring strong relationships and account growth. Conducted client calls and meetings to understand requirements, provide solutions, and drive sales performance. Prepared sales and purchase orders and coordinated directly with OEMs to obtain accurate pricing. Performed costing and pricing analysis in Excel, incorporating VAT and margin calculations using formulas. Worked closely with technical teams to ensure proposals and solutions met client specifications. Monitored account performance and identified opportunities for upselling and cross-selling, maintaining high client satisfaction.

Customer Sales S Closing Specialist

Commercial Bank of Dubai

Jan 2022 - Jan 2024 (2 years 1 month)

Conducted lead generation and proactively reached out to potential clients to pitch banking solutions tailored to their financial needs and budgets. Successfully closed sales of credit cards and other banking products, assisting clients throughout the onboarding process and account setup. Provided personalized financial consultations, recommending products such as credit cards, savings accounts, loans, and investment options. Ensured client satisfaction by guiding them through applications, account activation, and post-sale support. Mentored team members to maintain high service standards, manage queues efficiently, and deliver seamless client experiences. Maintained branch compliance by monitoring suspicious activities, conducting investig

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Senior CSR Agent S Closer

YKNP MARKETING MANAGEMENT

Feb 2021 - Jan 2022 (1 year)

Actively promoted and sold DU network SIM solutions, handling inbound/outbound calls and closing deals in collaboration with the sales team. Mentored and guided recruitment team members, fostering best practices and a collaborative, high-performance work culture. Monitored key performance metrics to optimize sales strategies and identify emerging market trends. Managed customer inquiries and issues professionally, ensuring positive experiences and long-term client satisfaction. Oversaw the final stages of the sales cycle, clearly communicating terms, agreements, and contracts to clients. Negotiated effectively to close deals while balancing client needs with organizational objectives. Conducted post-sale follow-ups to ensure client satisfac

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Customer Service Representative

GOOD FIND COMMUNICATION

Jan 2019 - Aug 2020 (1 year 8 months)

Delivered comprehensive product and service information to customers, ensuring clear understanding of company policies. Worked on multiple campaigns, including ACP, RPM, Medicare, and Final Expense, achieving campaign objectives efficiently. Resolved customer inquiries and concerns promptly, providing effective and professional solutions to maintain satisfaction. Mentored and trained junior CSR agents, sharing best practices to enhance team performance and overall service quality.

Umaima Murtaza

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