Ufuoma Sonia Eyetan

C

Qualifier

Calls Expert (Specialty life Insurance)

Jul 2025 - Nov 2025 (5 months)

Qualified leads, scheduled callbacks, handled inquiries, handled inbound and outbound calls.

V

VIRTUAL ASSISTANT

VIRTUAL CLICK SUPPORT,

Jan 2025 - Mar 2025 (3 months)

• Managed a high volume of client communications via email and chat, improving response times by 30% and enhancing overall client satisfaction. • Assisted in coordinating multiple projects simultaneously, contributing to a 25% increase in client engagement through effective follow-up and support. • Maintained and organized client databases, streamlining data entry processes and developing reports, identifying trends, leading to a 15% increase in operational efficiency.

L

Virtual Assistant

LEADERSHIP EXPERIENCE

Sep 2024 - Nov 2024 (3 months)

P

COLD CALLER

PHOENIX LEAD COMPANY LLC,

Jun 2024 - Jan 2025 (8 months)

• Executed targeted cold calls to potential clients, effectively communicating services and cultivating leads. • Delivered insights on various financial solutions to enhance client understanding. • Maintained accurate records of client interactions and follow-ups to enhance outreach strategies. • Facilitating seamless transitions to our consolidation partners

R

APPOINTMENT SETTER

REFRIZTER,

Jan 2024 - May 2024 (5 months)

• Scheduled appointments for sales representatives, optimizing calendars for efficiency • Engaged with potential clients via phone and email to qualify leads. • Maintained accurate records in the customer database, ensuring timely follow-up and effective lead management. •

O

CUSTOMER SALES AGENT

OUTSOURCING COMPANY (HEALTH INSURANCE)(Remote)

Oct 2023 - Jan 2024 (4 months)

• Managed inbound and outbound phone calls, providing exceptional service for Medicare inquiries. Ensured customers qualified for Medicare Part A and B before transferring for further assistance. • Successfully handled customer complaints and resolved issues, escalating complex cases as needed. Followed up to ensure customer satisfaction after transfers, contributing to meeting targets and increasing company performance by approximately 30%. • Utilised Vicidial for efficient call management and accurate data entry. Collaborated with team members to enhance service delivery and meet performance metrics. Additionally, demonstrated strong patient acquisition skills by qualifying leads, assessing healthcare coverage needs, and guiding potential

W

CUSTOMER AGENT

WIDER REACH LLC (AFFORDABLE RENT TO OWN), CASPER

Jan 2023 - Sep 2023 (9 months)

• Managed inbound and outbound customer inquiries via phone and digital channels, offering comprehensive guidance on rent-to-own options and facilitating seamless application processes. • Developed a comprehensive understanding of the diverse range of products available for rent to-own, encompassing features, pricing structures, payment terms, and eligibility criteria, and proficiently communicated this information to customers to ensure informed decision-making.

A

CUSTOMER AGENT

ACQUALIFY,

Dec 2021 - Dec 2022 (1 year 1 month)

• Utilized the Convoso dialler system to efficiently conduct outbound cold calls to potential customers, introducing and promoting the company's products or services. Handle inbound calls from interested prospects, providing detailed information, answering queries, and guiding them through the sales process to achieve conversion targets. • Ensure all customer interactions are accurately logged into the system, including call outcomes, customer feedback, and any required follow-up actions. Manage a schedule for follow-up calls, ensuring timely and consistent communication with potential customers to maximize conversion rates and maintain a positive customer relationship management process.

D

SALES REPRESENTATIVE

DON CAPRICON MULTILINKS SER. LTD,

Feb 2021 - Nov 2021 (10 months)

• Effectively present, negotiate, and close deals to meet sales targets within a designated territory. • Maintain accurate sales records, prepare reports, and collaborate with internal teams to support sales efforts. • Stay informed about company products and industry trends, attend training for improved selling skills, educate customers on product features, and provide support as required. • Achievement: ○ Exceeded monthly sales targets by an average of 30% during tenure, leading to recognition as a top performer. ○ Developed a new sales strategy that improved customer engagement, resulting in a 40% increase in repeat business. • Additionally, I honed skills relevant to virtual and administrative assistance, including:

P

FRONT DESK RECEPTIONIST

PALMYRA CONSTRUCTION COMPANY,

Feb 2013 - Nov 2014 (1 year 10 months)

• Welcomed clients, ensuring a professional first impression and fostering a positive atmosphere. • Managed multi-line phone systems, handling both inbound and outbound calls for scheduling appointments and communicating with suppliers. • Coordinated appointments and meetings for staff, ensuring efficient use of time and resources. • Utilized objection handling skills to address client and visitor concerns effectively, maintaining a high level of customer service and satisfaction. • Employed CRM tools to manage client interactions, ensuring accurate record-keeping and facilitating follow-ups and communications through the company database.

Ufuoma Sonia Eyetan

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