Customer Advocacy and Technical Support / Tech Ops Level 1
ROOMS TO GO
Jun 2017 - Sep 2024 (7 years 4 months)
• Delivered high-level technical support across multiple sites and environments to resolve complex hardware and software issues, ensuring customer satisfaction and operational continuity across numerous sites. • Reviewed and escalated tickets while utilizing diagnostic tools to address issues, including onsite/offsite hardware/software support and various hardware replacements. • Led significant projects such as network printer and various equipment decommissions for site closures. • Provided network troubleshooting support using tools like SolarWinds and collaborated with Network Engineering teams to set up and configure routers, switches, PDUs, and upgraded UPS network interface cards for hardening security. • Ensured smooth system t