Tyrus Holbrook

Tyrus Holbrook

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Georgia, United States

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Résumé


Jobs verified_user 0% verified
  • TEKsystems
    Office 365 Migration for Resurgens Orthopedics
    TEKsystems
    Apr 2025 - Current (6 months)
  • R
    Customer Advocacy and Technical Support / Tech Ops Level 1
    ROOMS TO GO
    Jun 2017 - Sep 2024 (7 years 4 months)
    • Delivered high-level technical support across multiple sites and environments to resolve complex hardware and software issues, ensuring customer satisfaction and operational continuity across numerous sites. • Reviewed and escalated tickets while utilizing diagnostic tools to address issues, including onsite/offsite hardware/software support and various hardware replacements. • Led significant projects such as network printer and various equipment decommissions for site closures. • Provided network troubleshooting support using tools like SolarWinds and collaborated with Network Engineering teams to set up and configure routers, switches, PDUs, and upgraded UPS network interface cards for hardening security. • Ensured smooth system t
Education verified_user 0% verified
  • Udemy
    Apple Certified Support Professional
    Udemy
    Jul 2025
  • Udemy
    Microsoft Azure Certifications AZ-104 (U)
    Udemy
    Jul 2025
  • I
    Pluralsight
    ITIL Foundations
    ITIL, Pluralsight
    Sep 2024
  • Pluralsight
    MacOS System Management, Device Diagnostics
    Pluralsight
    Sep 2024
  • Pluralsight
    Managing Conflict and Team Communication Best Practices
    Pluralsight
    Sep 2024
  • Pluralsight
    Creative Problem Solving and Decision-Making Techniques
    Pluralsight
    Sep 2024
  • CBT Nuggets
    Cloud+
    CBT Nuggets
    Aug 2022
  • M
    Microsoft: 70-680
    Jun 2016 - Jun 2025 (9 years 1 month)
  • C
    CompTIA: A+, Network+
    Oct 2014 - Aug 2025 (10 years 11 months)
  • G
    PC Repair, Network Technician
    Gwinnet Tech
    May 2013 - May 2016 (3 years 1 month)
  • G
    Diploma in Network Support
    Gwinnet Technical College
    May 2013 - May 2016 (3 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • R
    Liebert GXT-5 UPS upgrades
    Rooms To Go Inc.
    Jun 2017 - Sep 2024 (7 years 4 months)