Tyler smith

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LICENSED INSURANCE AGENT

American Health Marketplace

Sep 2023 - Current (1 year 11 months)

• Analyze client needs to recommend tailored health insurance plans, consistently exceeding sales targets while maintaining high customer satisfaction scores. • Implement data-driven strategies to optimize sales performance, resulting in measurable improvements in customer retention and policy renewals. • Provide exceptional customer service, effectively de-escalating conflicts and resolving complex client issues to ensure long-term satisfaction. • Streamline problem-solving processes, significantly reducing average call handling time while maintaining quality of service. • Develop and implement new sales techniques, leading to a substantial increase in conversion rates for health insurance plan offerings. • Additionally, pr

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FINANCIAL ADVISOR

Milestone Solutions

Apr 2023 - Dec 2023 (9 months)

• Advise clients on debt solutions, enhancing financial stability through tailored strategies. • Manage high call volumes, resolving complex financial issues with exceptional service. • Streamline debt resolution processes, improving client satisfaction and retention. • Analyze financial situations, reducing default rates with personalized debt solutions. • Foster creditor relationships, facilitating smoother negotiations for favorable outcomes. • Utilized CRM tools to effectively manage client lists, schedule multiple follow-ups, and leave notes for team members, ensuring comprehensive communication regarding client accounts and enhancing overall service delivery.

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COUNTER MANAGER

Dillard's, Inc.

Jan 2022 - Apr 2023 (1 year 4 months)

• Led team to exceed sales targets, enhancing customer satisfaction with personalized services • Organized product launches, boosting promotions and customer engagement • Conducted makeup tutorials, improving client skills and increasing sales • Fostered collaborative team environment, driving efforts to surpass goals • Delivered expert makeup services, enhancing customer experience and store interaction

ENROLLMENT SPECIALIST

SelectQuote

Aug 2021 - Dec 2021 (5 months)

• Facilitated Medicare Advantage enrollments, enhancing customer satisfaction and retention • Streamlined enrollment processes, reducing time and improving efficiency • Collaborated with teams to resolve issues, boosting customer satisfaction • Assessed client needs, aligning them with plans to minimize cancellations

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WOMEN'S TENNIS TEAM CAPTAIN

Jackson State University

Aug 2016 - May 2018 (1 year 10 months)

• Demonstrated commitment and responsibility towards fellowplayers and coaches • Studied competitors to understand different strategies and gain important advantages • Supported and mentored junior teammembers to promote collaboration • Successfully balanced 20 hours per week of athletic activities with demanding academic schedule • Exercised strong leadership skills and practiced self-discipline on and off field • Communicated effectively with diverse group of athletes, coaches, and game officials • Represented teamat professional sporting activities, media interviews, and charitable causes

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VOLUNTEER

The SalvationArmy

Dec 2014 - Sep 2016 (1 year 10 months)

• Welcomed customers and answered questions to provide excellent customer service • Collaborated with others to discuss newfundraising opportunities • Improved operations by assisting with various entry-level tasks • Educated residents and families about available services and resources • Sorted and distributed food to disadvantaged families • Prepared folders for new cases and organized closed files

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