Staff Software Engineer
ServiceNow
Jan 2020 - Apr 2025 (5 years 4 months)
Led development of a performant, accessible Angular micro frontend for care management and patient intelligence within the ServiceNow Health platform, addressing challenges in real-time data visualization and cross-library integration using D3.js, Recharts, and Chart.js. Built a responsive Angular interface for live patient status dashboards, collaborating with product managers to align on prioritization and reducing case resolution time by 20%. Developed modular microservices for clinical workflows including discharge event triggers, task orchestration across departments, and secure provider-patient messaging using Node.js and C#/.NET— cutting manual steps by 30% and boosting follow-up adherence. Architected secure, scalable soluti