T

Tyeshia Coats

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Indiana, United States

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Résumé

Jobs verified_user 0% verified
  • Flexport
    IT Support Engineer
    Flexport
    Oct 2024 - Current (2 years 1 month)
    Configure and manage devices Proficiency in integrating Apple Business Manager with MDM solutions. On board/ Offboard all new users Manag e and deploy Apple devices using JAMF Pro/Azure Intune Develop and maintain configuration profiles, policies, and scripts for device management. Troubleshoot and resolve issues related to Apple/Windows devices and software. Administer Google Workspace including user management, security settings, and app configurations. Implement and enforce security policies such as 2FA and data loss prevention. Provide support for Google Workspace applications (Gmail, Drive, Calendar, Meet). Jira Ticketing System Slack Admin Confluence Admin Migrate Conference rooms from MS teams to Google Meet/ Completed full migration
  • E
    IT Support Analyst II
    Envista Forensic
    Oct 2022 - Jan 2025 (2 years 4 months)
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  • S
    Help Desk/ Network Tech
    Seraph Technology Solutions
    May 2021 - Oct 2022 (1 year 6 months)
    New hire setup which includes working in Active Directory to create new users, setting up new users in our VOIP phone system (RingCentral) and RMS (Splashtop) setting up new computers. Perform client/user support for the company and for individual users as they encounter problems including hardware services, software installations; updates; troubleshooting, networking support, phone system support, contacting our vendors, from internet providers to printer service technicians. Troubleshoot network issues as they arise. Provide user training on technology and new technology implementation, (i.e. phone headsets, researching different Document Management Systems, planning and executing site-wide installation of the new programs) Responsible fo
  • B
    Help Desk Analyst
    BMO Harris Bank Sr.
    Sep 2019 - Feb 2021 (1 year 6 months)
    Respond to customer questions received via telephone calls, callbacks, emails, and help desk requests. Provide technical and production support for TM/FX/CC products and services, including incident identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, Ownership, tracking, monitoring and communication, to ensure service levels are maintained. Assist customers in troubleshooting and resolving issues during deployment and ongoing use of products and services, effectively diagnosing and working through complex problems with a high level of accuracy and with a focus on providing exceptional customer service. Promote positive customer relations by consistently providin
  • Accenture
    Lead Technical Support Analyst
    Accenture
    Oct 2016 - Aug 2019 (2 years 11 months)
    Develop deep knowledge within a complex product group Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or debugging Own tasks end-to-end until they are assigned to a specialist Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome Partner with product support group specialists to identify solutions to advertising bugs and product confusion Facilitate a high-end customer experience related to support for advertising bugs
Education verified_user 0% verified
  • G
    Google Certification Education
    Aug 2016 - Sep 2016 (2 months)