Omar Gonzalez

Enterprise Technical Support Advisor - Deployment Engineer

Dell Technologies

Jan 2021 - Oct 2021 (10 months)

Provide Project leadership over complex deployments oriented to Networking, Virtualization, Servers and storage platforms on Latin America and Caribbean as part of Service Delivery team we Build close customer relationships with high levels of customer experience, planning whole Deployment projects, provide Best Practices on the industry, plan integration and Guidance over deployment times and executive reports after Deployment completion, responsible for Remote Planning, deployments and Verification over Datacenter Environments

Enterprise Technical Support Advisor Networking

Dell Technologies

Apr 2018 - Jan 2021 (2 years 10 months)

and Caribbean on a world coverage Team Provide Advance Analysis to Networking and VXRail environments on Direct contact with customers providing reports and technical Advisory to Bring his platforms to a healthy status with Excellence on customer experience and relationship building VXrail Xpert Team, Networking Advanced Virtualization Skills

Enterprise Technical Support Advisor Networking

Dell Technologies

Jan 2015 - Apr 2018 (3 years 4 months)

Provide Advanced Analysis about working Scenarios regarding to all Networking Portfolio, Wireless and Wired technologies, provide support and lead solutions offerings while providing technical support services CCNA, VCP-6.5

Enterprise Technical Support Advisor Storage

Dell Technologies

Apr 2014 - Jan 2015 (10 months)

Provide First Line Technical support to Enterprise customers related to Storage systems as Compellent, ISCSI, Fiber Channel Switches Brocade, Zoning, configurations, Networking SAN configuration and solutions, Support integrated solution as Storage NAS with backend Compellent, handle deployment escalations and provide deep analysis to cases, also provide follow-up to department critical cases as single escalation point. Escalate cases accordingly when required with internal specialty analysts and/or third Party providers depending on situation complexity. Provide Mentoring to the growing up process to other specialists and agents.

Enterprise Technical Support Senior Analyst Storage

Dell Technologies

Mar 2010 - Apr 2014 (4 years 2 months)

Provide First Line Technical support to Enterprise customers related to Storage systems as Equallogic, EMC, Compellent, Modular Disk Arrays, NAS and DAS storage solutions, Fiber channel Switches Brocade, Zoning, configurations, handle deployment escalations and provide deep analysis to cases, also provide follow-up to department critical cases as single escalation point. Escalate cases accordingly when required with internal specialty analysts and/or third-Party providers depending on situation complexity. Provide assistance in the growing up process to other specialists and agents. Awarded Top overall performance and perfect peer several times.

Enterprise Technical Support Senior Analyst

Dell Technologies

Jan 2009 - Mar 2010 (1 year 3 months)

Provide Technical Support to Enterprise customers related to Storage systems Disk libraries, Tape devices, Robotic Libraries, DAS Storage devices and technologies, Enterprise Software as Backup Exec, Windows and Linux backup third party solutions, virtualization solutions over VMWare and HyperV, Clustering and NAS solutions, escalate cases accordingly when required. Provide Internal trainings, provide coaching and training to Newley contracted peers

Technical Support Specialist

Dell Technologies

Jan 2008 - Jan 2009 (1 year 1 month)

Provide First Line Technical support to Business customers related to laptops, desktops and peripherals related to these systems, Drive escalation process and provide support to other teams with complex situations. Provide support on current projects as sales and other related duties as case monitoring and agents mentoring. Awarded Top overall performance and Customer Experience Excellence.

Junior Technical Support Senior Assistant

Dell Technologies

Jul 2007 - Jan 2008 (7 months)

Provide First Line Technical support to client customers related to laptops, desktops and peripherals related to these systems, escalate cases accordingly when required. Awarded as top overall performance

P

Engineering Management Team Lead

Paradise Beach Corporation

Jan 2007 - Jul 2007 (7 months)

Technical Leader of Hotel services and technical development Manage 37 Technical experts on different areas, handle team purchase orders and budget managing Drive and monitor technical team results and evaluations Drive on a Inspirational 5 star standard of motivations project to increase effectiveness on different areas Monitor Performance and results as Team Lead

Panama Technical Support Onsite Services

Cable & Wireless Panama

Jun 2005 - Aug 2005 (3 months)

Panama, Calle 50, CWPanama NOC, New Technologies Research Center Provide Onsite Technical Support to customers onsite, providing technical support to ADSL services Provide Customer Experience on every interaction with exceptional results Elaborate Research Project to Minimize ADSL devices damage integrating a voltage protector on his circuit diagram as proposal to original design improvement.

Omar Gonzalez

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Omar's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.