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Dual Access Coordinator

UTC Aerospace Systems (Raytheon Technologies)

Oct 2022 - Current (3 years 11 months)

• Utilizing various applications for Identity Access Management • Collins Identity Management (CIM) • Enterprise Identity Management (EIM) • Cross board end user from one business unit to another business unit • Review access request form making sure proper information is needed. • Uses MFA such as Secret Double Octopus, DUO, Mobilepass, SafeNet and SecurID token or RSA. • Administered domain password reset via Active Directory, EIM and CIM. • Communicate and assist end user via Microsoft Teams to ensure the login is successful on Dual Access. • Assign and reroute tickets in Service Now queue when needed.

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SAP Security Analyst

Insight Global (Grainger)

May 2022 - Oct 2022 (6 months)

• Provision accounts via SAP system including Production, Quality, Development and Training environment • Utilizing Service Now ticketing system to create incidents and requests. • Responsible for creating, removing and maintaining account permissions and access controls for all IT solutions and systems • Run risk simulations for roles applied to end user's SAP profile • Add Active Directory security groups to end user profile via CyberArk • Utilize CyberArk to Enable/Disable accounts including moving account to another OUs • Administered OKTA profile and perform password reset • Adding/removing OKTA applications via OKTA admin • Unlock and perform password reset on admin accounts via NetIQ • Utilizing Sailpoint for access managem

Security Operations Specialist

American Family Insurance

Jan 2022 - Current (4 years 8 months)

• Resolve incoming Access requests via Snow and Footprint ticketing system • Add users to security groups in ADManager Plus and also Active Directory • Administered users emails and Distribution List via Microsoft Exchange Admin Center • Utilize PowerShell to automate accesses, adding groups and sending out approval emails • Responsible for creating, removing and maintaining account permissions and access controls for all IT solutions and systems • Ensuring correct authentication and authorization for end-users and services, managing IT policies and procedures, provide access to resources based on users' attributes, affiliations, and roles • Password resets, facilitating and troubleshooting user access issues, validating and verifyin

Identity and Access Management Analyst

Robert Half

Jul 2021 - Dec 2021 (6 months)

• Responsible for creating, removing and maintaining account permissions and access controls for all IT solutions and systems • Ensuring correct authentication and authorization for end-users and services, managing IT policies and procedures, provide access to resources based on users' attributes, affiliations, and roles • Password resets, facilitating and troubleshooting user access issues, validating and verifying authorization requests, facilitating approval flows, and provisioning/deprovisioning of user accounts and entitlements are all common activities

Computer Hardware Technician

Experian

Dec 2020 - Dec 2021 (1 year 1 month)

• Provide technical support for Experian employees • Image laptops and headsets and sending those equipment out to remote employees • Test laptop after setup is complete • Administration for McAfee users and drive encryption • Inventory management when new equipment arrived • On-site hardware support for Experian employees • Working with ServiceNow and Salesforce ticketing system • Administer Active Directory such as creating user account, modify security groups, enable/disable accounts, reset passwords

System Administrator (Project)

Foundation Risk Partners

Aug 2019 - Apr 2020 (9 months)

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Service Desk Specialist

T-Mobile

Mar 2019 - Jul 2019 (5 months)

• Answer incoming calls from Retail Stores to provide reps with information • Remote into Reps PC to assist with troubleshooting • Work very closely with Citrix Desktop • Set up and assign proper Apps within Citrix to each retail stores • Troubleshoot connections within Citrix and virtual machine • Reset and restart Reps Citrix connection through Admin console with their proper assigned pool

Service Desk Analyst

HCL Technologies

Jun 2018 - Feb 2019 (9 months)

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Digital Cinema Specialist

Cinemark

Mar 2018 - Jun 2018 (4 months)

Introduced to Barco Projectors First point of contact for Cinemark Theaters

Help Desk Technician

Capital One

Aug 2017 - Nov 2017 (4 months)

• Provided support for end users via Phone or Chat • Install, modify, and repair computer hardware and software. • Reset password for Capital One applications • Troubleshoot software applications, install printers, Update drivers • Provide technical support to end users with Citrix related apps. • Connect to their Virtual Machine to resolve issues related to their apps • Set up email accounts for new hires • Provide two factor authentication for added security • Respond to email messages for customers seeking help. • Walk customer through problem-solving process. • Respond to email messages for customers seeking help. • Install, modify, and repair computer hardware and software.

Senior Help Desk Analyst

CSC

Nov 2014 - Dec 2016 (2 years 2 months)

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