Tulip Lobo

Manager – Alternate Delivery Partnerships and Operations

noon

Oct 2024 - Feb 2025 (5 months)

Led strategic business partnerships (UAE,KSA) and collaborated with internal teams to enhance operational efficiency for Noon Lockers, Vending Machines, and other delivery models. Spearheaded cost-saving initiatives, negotiating better rates and optimizing the P&L structure. Developed and led process, created performance dashboards to track KPIs, identify bottlenecks, and implement process improvements. Led cross-functional teams, driving team motivation and establishing SOPs for seamless operations.

Business Development Manager – Key Accounts

Deliveroo

Oct 2021 - Oct 2024 (3 years 1 month)

Negotiated and secured high-value partnerships, driving sales and business expansion. Aligned internal operations with business goals by collaborating with cross-functional teams. Developed data-driven reports to optimize sales strategies and improve market penetration. Identified operational challenges and implemented scalable solutions to enhance efficiency. Managed high-value partnerships and facilitated their launch to drive exceptional performance in the marketplace.

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Senior Key Accounts Manager – C-Suite

IMA India

May 2018 - Sep 2021 (3 years 5 months)

Designed and executed strategic retention programs, boosting client retention by 30%. Managed high-value contracts with Fortune 500 companies, consistently exceeding revenue targets. Collaborated with marketing and research teams to develop impactful sales proposals. Streamlined customer engagement processes, ensuring seamless service delivery.

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Client Operations Manager – Asia & MENA (SaaS)

cloudBuy India PLC

Jul 2014 - Mar 2018 (3 years 9 months)

Expanded regional market share by identifying growth opportunities and strengthening client relations. Managed complex contract negotiations, securing cost-effective solutions for clients. Represented the company at trade shows and industry events, enhancing brand presence. Clientele: Government Entities, B2B and Financial Companies, Retail and E-commerce

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Account Relationship Manager

Baron Luxury & Lifestyles

Jun 2013 - Jun 2014 (1 year 1 month)

Led client engagement and retention strategies, improving customer satisfaction. Designed personalized service solutions, strengthening long-term business relationships. Analyzed account performance to identify opportunities for growth and cross-selling. Clientele: HNWIs, Business Executives and Entrepreneurs, Celebrities and Public Figures

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Customer Service Representative / Complaint Manager

Kalpataru Limited,

Sep 2012 - May 2013 (9 months)

Resolved client grievances, ensuring high levels of customer satisfaction. Conducted performance analysis to refine service quality and process efficiency. Managed CRM systems for customer complaint tracking and resolution.

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Flight Attendant

Jet Airways,

Aug 2011 - Sep 2012 (1 year 2 months)

Ensured compliance with aviation safety standards and provided top-tier customer service. Delivered exceptional passenger experience, enhancing brand reputation. Clientele

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