I am an experienced Customer Service Representative with 3 years of experience and recently worked as a Customer Service Advisor at Concentrix where I provide high-quality service to customers in the telecommunication sector, collaborating with them to process orders, resolve billing issues, troubleshoot technical problems, and provide product information. I have extensive experience in customer care, demonstrating patience and understanding when resolving sensitive issues.
I also have a strong background in e-commerce support, having worked as a virtual assistant for Walmart and INFUSEmedia, where I specialized in listing and order fulfillment management. I have expertise in managing inventory, pricing, and overall customer experience while optimizing the sale of products and services on various platforms. I am familiar with margin tracking, inventory forecasting, and other financial management tools, and I have extensive experience with optimizing searches, page views, and conversion rates.
