Tucker Boggs
About
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California, United States
Résumé
Jobs
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Customer Support Specialist / Visual MerchandiserAlo YogaOct 2024 - Current (2 years 1 month)• Support customers during a flagship store launch, helping them navigate product questions, online orders, and returns.
• Maintain 90%+ customer satisfaction NPS ratings by addressing service challenges with empathy and efficiency.
• Optimize visual merchandising layouts to align with brand strategy, resulting in recognition as #1 Visual Merchandiser of the period.
• Partner with HQ teams via Slack and Zipline to align visual merchandising and in-store product campaigns with brand vision.- Project Coordinator (Remote)freelanceJan 2022 - Current (4 years 10 months)• Coordinated a $20k crowdfunding campaign for an independent filmmaker (Talon Reed Cooper), resulting in a 110% increase in attached backers to the project.
• Wrote campaign copy, backer updates, and branded email newsletters for film projects, utilizing tools like Mailchimp, Canva, and Google Suite.
• Built and maintained CRM-style databases of donors, investors, and sponsorship contacts.
• Facilitated remote team communication using tools like Slack, Notion, and shared drives.
• Provided email support to film vendors, crew, interested donors, and other attached parties, addressing technical inquiries related to crowdfunding campaign pages, sharing essential documents for pre-production work, and managing gener - 2Client Services Associate (Freelance Events)200 Proof StaffingOct 2021 - Current (5 years 1 month)• Represent 50+ clients including Netflix, AppleTV+, and Paramount, at high-pressure events, contributing to product launch activations and brand storytelling.
• Support clients one-on-one at events by answering real-time questions using event-specific tools and brand guidelines.
• Perform in leadership roles (Captain) due to reliability and management strengths
• Build strong relationships with event producers and clients, earning a 100% rebooking rate across all client engagements - Customer Support SpecialistLululemon AthleticaJul 2021 - Jan 2024 (2 years 7 months)• Delivered authentic, multi-channel support (phone, email, in-person) to guests in fast-paced retail setting.
• Implemented feedback from ADA guests to build more accessible visual display fixtures, improving accessory sales by 25% for period.
Education
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- Bachelor of Fine ArtsBall State UniversityAug 2016 - May 2020 (3 years 10 months)Honor's College Graduate, Magna Cum Laude, Dean's List, Presidential Scholar