Tsanislav Shkodrov

Senior Customer Experience Associate

Crypto.com

Mar 2025 - Current (1 year 5 months)

As a Senior Customer Experience Associate, I play a key role in resolving complex customer issues, supporting team operations, and contributing to service improvements. I work across both customer-facing and internal functions to ensure a smooth and efficient support experience. My responsibilities include: • Handle critical customer escalations, including executive-level cases, ensuring timely and satisfactory outcomes. • Act as the primary point of contact in the absence of my direct manager, overseeing team operations • Provide backend operational support by performing sensitive account-related actions requiring precision, discretion, and adherence to internal procedures. • Mentor and support junior team members by sharing knowledg

Customer Experience Associate

Crypto.com

May 2024 - Current (2 years 3 months)

• Transaction Management: Mastery of crypto, fiat, and card transactions, ensuring seamless user experiences across payment methods.

Customer Relations Agent

Telus International

Nov 2023 - May 2024 (7 months)

• Proficiency in identifying and analysing customer issues, exploring possible solutions, and taking proactive steps to resolve problems promptly and efficiently. • Ability to communicate clearly and effectively with customers to provide timely assistance and resolve inquiries. • Comfortable using customer support software platforms and other relevant software applications to manage customer interactions, track issues, and document resolutions effectively.

E

Sales Specialist

Enev LTD

Nov 2022 - Aug 2023 (10 months)

• Demonstrated in-depth knowledge of windows and polycarbonate products, including technical specifications, features, and benefits, to effectively advise customers and drive sales. • Developed the ability to understand customer needs, identify appropriate product solutions, and present compelling proposals. • Established and maintained strong relationships with customers, suppliers, and industry partners to foster trust, loyalty, and repeat business opportunities.

E

Sales Associate

Enev LTD

May 2022 - Nov 2022 (7 months)

• Engage with customers in person, over the phone, or via email to understand their requirements and recommend suitable windows and polycarbonate products based on their preferences and budget. • Provide accurate product information, pricing, and delivery details to customers, addressing any inquiries or concerns they may have and guiding them through the purchasing process. • Assisted the sales team with ideas for sales strategies, promotions, and marketing plans to attract new customers and increase sales opportunities.

E

Window Manufacturing Assistant

Enev LTD

Jul 2021 - May 2022 (11 months)

• Coordinate production schedules and workflow to optimise efficiency and meet production goals, while effectively managing resources and equipment utilisation. • Fostered a collaborative and supportive work environment, empowering team members to take ownership of their tasks and contribute to continuous improvement initiatives. • Conduct regular inspections of machinery, tools, and work areas to ensure compliance with safety regulations and quality standards, taking corrective action as needed. • Assisted in the assembly and fabrication of windows according to blueprints and specifications. • Collaborated effectively with colleagues to streamline production processes and meet production targets • Identified and resolved issues with

Tsanislav Shkodrov

About

Detail

Timeline

Résumé