Software Engineer Enterprise
Kata.ai
Sep 2021 - Aug 2022 (1 year)
Kata.ai is Indonesia's leading conversational Artificial Intelligence platform, enabling businesses to enhance customer engagement through intelligent chatbots and natural language processing solutions. • Built middleware to integrate Salesforce and third-party loyalty services seamlessly with various messaging channel bots, enabling efficient communication and data exchange using Nest JS.
• Designed and implemented OTP services to secure authentication processes.
• Enhanced live agent capabilities to send and receive rich media, improving interaction quality and user experience.
• Acted as a client-facing consultant for Pegadaian, IM3, Three, and Frisian Flag Indonesia, working directly with stakeholders to understand their challeng