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Trung Nguyen

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Ho Chi Minh, Vietnam

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Résumé


Jobs verified_user 0% verified
  • A
    AI Chatbot Trainer/Prompt Engineer
    Jan 2025 - Current (1 year 10 months)
    Design, test, and optimize prompts for various LLM-driven use cases. Create multi-step workflows using prompt chaining, retrieval-augmented generation (RAG), and system prompt tuning to handle complex tasks. Fine-tune prompts based on A/B test results, user feedback, and performance metrics. Analyze model outputs to enhance prompt design for better accuracy, coherence, and safety. Monitor live prompt performance to detect and address issues like model drift or hallucination. Collaborate with product, engineering, and data teams to integrate LLMs effectively into production systems. Review and annotate chatbot conversations to identify issues and improvement opportunities. Write and edit training data, including sample dialogues and response
  • MEXC
    Business Development
    MEXC
    Mar 2023 - Nov 2023 (9 months)
    Looking for a partner to run Affiliate Partner Program for MEXC. Engage in communities, build and maintain partnerships with parties. Support and take care of customers' partners when they have trouble. Propose ideas to improve the application interface in parallel to improve the customer experience. Support clients with KYC, deposit, event upcoming and on running,... Create content to keep the community active, such as: Creating a Mini-game with a small prize, AMA, creating a topic or updating news from the market or from the developer team. Providing precise and comprehensive product information Help with the creation and maintenance of FAQs, knowledge base articles, and user manuals for customer assistance.
  • UQUID
    Customer Support
    UQUID
    Feb 2023 - Dec 2024 (1 year 11 months)
    Respond to user inquiries and requests via chatbox and email. Identify user needs and help users use specific features. Collect user feedback and share it with other departments. Build a close intimate relationship with customers, and advise customers on upsell suggestions. Promptly and politely responding to customer requests, inquiries, and grievances via email and live chat, among other methods. Contribute to the development and upkeep of user manuals, knowledge base articles, and frequently asked questions for customer support. Addressing client requests, questions, and complaints in a timely and courteous manner across a variety of channels, including email, live chat, and social media.
Education verified_user 0% verified
  • H
    Bachelor of Economic Law
    Ho Chi Minh City University of Foreign
    Jan 2016 - Jan 2020 (4 years 1 month)