Trudy Underwood

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Assistant Store Leader

Weigels Stores, Inc.

Jun 2023 - Aug 2024 (1 year 3 months)

• Assisted store manager with daily operations, including inventory management, staff scheduling, and customer service. • Trained and supervised a team of employees, ensuring adherence to company policies and performance goals. • Resolved customer complaints, processed transactions accurately, and maintained a high level of customer satisfaction. • Managed store inventory levels conducted regular audits, and placed orders to meet customer demand. • Assisted in recruiting and hiring employees, conducting interviews, and providing training. • Oversaw store security measures, emergency procedures, and cash handling policies.

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Customer Service Monitoring Representative / Emergency Dispatch Operator

ADT LLC

Jan 2023 - Jun 2023 (6 months)

• Handled incoming alarm calls and placed outgoing calls to verify alarm activity, dispatching proper authorities and notifying responsible parties. • Documented alarm handling procedures with accuracy and attention to detail. • Provided reset instructions and basic troubleshooting for alarm systems during inbound and outbound calls.

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Customer Service Representative

RemX Staffing Solutions

Jul 2020 - Apr 2021 (10 months)

• Provided inbound customer support for unemployment debit card inquiries. • Assisted customers with transaction issues, account balances, and dispute resolutions.

Customer Care Associate / Insurance Verification Specialist

CVS Health

Nov 2018 - Jun 2020 (1 year 8 months)

• Processed prescription refill orders assisted members with order status inquiries, and provided education on prescription benefits. • Conducted insurance verification to confirm patient coverage and eligibility for prescribed medications. • Communicated with insurance providers to resolve claim denials and prior authorization requirements.

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CNA - Certified Nursing Assistant

Tennessee State Veterans Homes

Jun 2009 - Oct 2018 (9 years 5 months)

• Assisted residents with activities of daily living, including feeding, dressing, bathing, and ambulation. • Recorded vital signs and monitored patient conditions. • Provided compassionate care to veterans in a skilled nursing facility setting.

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Collections Representative

GC Services

Nov 2008 - Apr 2009 (6 months)

• Conducted outbound calls to recover defaulted student loan payments for the U.S. Department of Education. • Assisted borrowers in setting up repayment plans and resolving delinquencies.

Customer Service Representative / Insurance Verification Specialist

TeamHealth

Sep 2005 - Apr 2007 (1 year 8 months)

• Verified insurance coverage and benefits for medical procedures and hospital admissions. • Processed claims, resolved billing discrepancies, and coordinated with insurance providers to ensure payment accuracy. • Assisted patients with billing inquiries, payment plans, and claim resolutions.

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