Trudie Cavey

SYSTEMS BILLING SPECIALIST

KinderCare Learning Companies

Nov 2022 - May 2025 (2 years 7 months)

• Add revenue and costs using online portal and dedicated unique in-house program • Address concerns submitted as tickets, and answer emails from sites and sponsors in a timely manner (within acceptable SLA goals) with regard to invoicing, contracted schedule, parent/sponsor contract agreement, discount application, enrollment, scheduling, withdrawing • Process and apply credit adjustments and refunds if applicable.

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BILLING SPECIALIST

Alba Worldwide

Dec 2020 - Jul 2022 (1 year 8 months)

• Add revenue and costs using online portal • Investigate and dispute erroneous charges • Calculate charges using customer tariffs • Implement procedures to boost revenue and avoid losses Work from home with a team researching local, regional, national and international corporations obtaining and ensuring the information entered in the B2B information platform was correct, error free, and up to date. Enter information gathered via phone call to companies and internet search into the platform. Transfer and ensure accuracy of existing info in the old platform (Discoverorg) aligned with the info in the new B2B platform (Zoominfo).

CORPORATE RESEARCH ANALYST

ZoomInfo

Feb 2020 - Dec 2020 (11 months)

• Placed 30-50 calls daily • Attended twice daily Zoom meetings • Worked with spreadsheets and online SaaS portal to enter data Building internal and external contacts with foremen and vendors to facilitate cost effective, and timely delivery of needed materials to job sites.

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PROCUREMENT & LOGISTICS SPECIALIST

O'Neill Construction Group

Sep 2019 - Jan 2020 (5 months)

• Manage relationships with 10+ foremen, tracking their projects & material needs • Coordinate logistics with 30+ vendors for quotes and stock availability to ensure timely deliveries • Manage and inventory warehouse, tracking all tools and materials • Track company fleet, ensuring tag and insurance renewal, and scheduling repairs as needed • Procure and arrange transport of large equipment for special projects • Direct 3-5 material handler personnel for special deliveries to job sites • Used Bluebeam to mark plans and count devices needed by floor for different types of units being built at sites

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DOMESTIC OPERATIONS/CUSTOMER SERVICE

Alba Worldwide (XPO LOGISTICS | GLOBAL FORWARDING)

Mar 2018 - Sep 2019 (1 year 7 months)

• Placed 60-90 calls and sent 70-100 emails per day to support customer logistics • Built strong relationships with 30+ accounts ensuring customer needs were met • Increased company revenue by $10k per month with key accounts • Authored and issued RFQs to carriers and agents • Partnered with the sales team to ensure accurate pricing of services • Onboarded all new customers • Tracked all shipments, follow up with urgency on any customer issues or problems that arise Managed retail staff of 5 employees while coordinating all aspects of store operations.

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STORE MANAGER

Cindie's

Apr 2017 - Mar 2018 (1 year)

• Implemented customer discount programs • Led employee • Scheduled staff hours, shipments, and deliveries • Product sourcing and buying • Implemented safety protocol for handling criminal activity • Handled accounting and banking activities

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SECRETARY OF THE BOARD OF DIRECTORS

MILEPOST 5 ARTISTS' COMMUNITY

Feb 2017 - Jun 2017 (5 months)

Attend all board meetings in Artist's Cooperative and record minutes, distribute copies by following morning to all members and other relevant parties.

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CUSTODIAN

OREGON HEALTH AND SCIENCE UNIVERSITY - NICU

Jun 2016 - Apr 2017 (11 months)

Cleaned and sanitized all areas, equipment and beds.

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EVENT SCHEDULING AND BOOKING ASSISTANT

MILEPOST 5 ARTISTS' COMMUNITY

Jul 2015 - Jun 2017 (2 years)

- Coordinated with musical acts and their management to fill the monthly event calendar, agreeing on contract terms, writing contracts, obtaining all necessary signatures via Adobe, and completing and processing payment for services with artists or their management. - Assisted artists with procuring any extra gear needed for performance. - Responsible for opening the venue for the show and locking the venue at night, returning keys to the coded lockbox. - Utilized data verification skills to confirm available dates for booking and ensure accurate contract negotiations and payment processing, enhancing the overall efficiency of the scheduling process. - Employed data entry skills to maintain organized records of bookings and contracts, c

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COUNTER CREW

Burgerville

Feb 2013 - Jun 2016 (3 years 5 months)

Greet all customers, make a connection with them to ensure good customer experience. Clean, cook, participate in team building.

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STORE MANAGER

PULSE MUSIC

Aug 2003 - Jun 2012 (8 years 11 months)

Assist customers, handle all internet sales, expand customer base by promoting new business services, such as installations of sound systems, scheduling and billing for the installations, ordering all store stock, research new available stock, write in-store advertising, implement promotions, facilitated the opening of a second location. Handled all customer service inquiries.

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GUITAR AND PIANO INSTRUCTOR

Feb 1995 - May 2016 (21 years 4 months)

Schedule and teach guitar and piano lessons with students of all ages and ethnicities, some with English as a second language, and some using interpreters. Taught through three different music stores, and also out of my home, and travelled to the homes of students in the area. NORTHERN INDIANA & PORTLAND

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