T

Troy McCloud

About

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Georgia, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Vendoroo
    Customer Success Manager
    Vendoroo
    Jan 2025 - Jun 2025 (6 months)
    Maintaining relationships with key accounts, conducting, regular check-ins, and building trust within the first 90 days of client onboarding. Delivering training sessions, educating clients about new features, and connecting themwith needed resources. Advising clients on best practices, implementing strategies, and optimizing their use of Vendoroo's tools. Representing the client's needs and feedback to internal teams. Collaborating with the sales teamto streamline the client onboarding process and mitigate avoidable errors.
  • Opendoor
    Agent Experience Partner
    Opendoor
    Jan 2021 - Jan 2024 (3 years 1 month)
    Worked to establish and maintain strong relationships with real estate partners, helping to understand and utilize Opendoor's services effectively. Managed large quantities of fast-paced real estate transactions averaging 20 to 30 transactions monthly. Exceeded monthly goal of maintaining client satisfaction response rate above agreed SLA (94%). Provided accurate valuations and assessment of risk throughout the entire pipeline fromacquisition to resale. Fostered cross-departmental relationships to ensure optimal operational practices.
  • Aimco
    Property Manager
    Aimco
    Jan 2018 - Jan 2021 (3 years 1 month)
    Proven success in prospecting and executing leasing strategies to attract high-quality tenants in luxury residential environments. Skilled in regional travel to onboard and train on-site teams, standardize procedures, anddrive performance improvements. Strong communicator with experience representing properties at industry events and interfacingwith high-level stakeholders and investor clients. Demonstrated leadership by supervising and mentoring on-site leasing agents, concierge staff, and maintenance crew. Adept at building strong client relationships, coordinating with vendors, and maintaining highoccupancy and resident satisfaction.
Education verified_user 0% verified
  • V
    Business Administration/ B.S
    VALDOSTASTATE UNIVERSITY
    Jan 2012 - Jan 2016 (4 years 1 month)
  • C
    Real Estate license
    Commision