Trotric Mabuso

Technical Support Agent

Herotel

Oct 2025 - Current (1 year 1 month)

• Take incoming call from customer
• Assist with fibre technical, Assist Field Technicians
• Work On Mikrotik Winbox, Access tower, BDCOM, Juniper
• Setup router/ assist with further queries e.g. Billing and Accounts

Technical Support Agent

Reflex Solutions

Dec 2024 - Oct 2025 (11 months)

• Take incoming call from customer
• Assist with fibre technical, Assist Field Technicians
• Run provisioning, provide remote support
• Setup router/ assist with further queries e.g. Billing and Accounts
• Assists with Static IP, VoIP and more

E

Service Desk Engineer Tier 2

Executive Solutions

Mar 2024 - May 2024 (3 months)

• Take incoming call from customer, assist with issue
• Outlook, applications, assist workshop to setup computers
• 365 administrations
• Azure managing virtual machines
• Azure Configuring access control policies and managing user identities
• Assist to access VPN FortiGate Client assist with Antivirus, SentineOne
• Assist with mimecast emails, setting up etc

P

Senior Service Desk Analyst

PinkElephant

Dec 2019 - Mar 2023 (3 years 4 months)

• Assist with password resets our AD (Active directory)
• Login to Active Directory to unlock accounts if SpecOps is failing Add, users/remove/disable users account on Active Directory.
• Assist users with VPN fails/LAN/Cisco VoIP phone connections
• Assist users with SharePoint, Teams VoIP and Zoom technical issues.
• Assist users remotely to resolved issues on their computer.
• Assist users with Office 365 administration
• Assisting with outlook calendar issues, providing delegate access to inbox, creating shared mailbox, creating distribution list.
• Printer network mapping/installation
• Leveraged experience with McAfee firewalls to monitor and maintain network security protocols, ensuring robust

N

Noc Engineer

Nextec

Apr 2018 - Nov 2019 (1 year 8 months)

• PRTG Monitoring and SolarWinds monitoring
• Ticket escalations on ServiceNow
• Monitor network performance, react to alerts and troubleshoot issues as they arise.
• Perform initial diagnostics, check connectivity, analyse logs, and use network troubleshooting tools
• Conduct routine maintenance tasks such as software updates, configuration changes, and system checks
• Coordinate with field technicians

Technical Support Agent

Afrihost

Aug 2017 - Mar 2018 (8 months)

• Assisting clients with help desk support
• Logging of support tickets
• Troubleshooting ADSL lines and Fibre and mobile network
• Hosting support, cPanel, DNS records zone config, FTP, assist with CMS installations, diagnosing PHP-based errors, Email client configuration, HTTP error codes and other hosting panels e.g. interworx
• Remote support

Project Administrator

Huawei Technologies

Aug 2016 - Jul 2017 (1 year)

• Oversee Project Schedule & Project team
• Create Purchase orders and make sure they are released on time
• Liaise with subcontractors
• Setting up meeting
• Update Project Managers on progress.

Fibre Technician

Vumatel

Apr 2016 - Jul 2016 (4 months)

• FTTH & FTTB Installations
• Fibre box patch ups
• Trenching

About

Detail

Timeline

Résumé

Trotric Mabuso

About

Detail

Behavioral traits