Triciadawn Aquino Sales Representative at CarMax

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Customer Advisor

CarMax Auto Superstores

Mar 2024 - Current (2 years 5 months)

Analyzed customer data to identify and prioritize customer needs and preferences, resulting in enhanced customer experience Utilized customer relationship management (CRM) software to track customer interactions and follow-up with leads Ensured customer follow-up to increase customer satisfaction and loyalty Analyzed sales performance data to identify opportunities for improvement Maintained knowledge of current industry trends, product features, and competitive pricing

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Problem Solve/ICQA

Amazon North

Oct 2023 - Current (2 years 10 months)

Preparing inventory for shipment Building and assembling pallets Loading/unloading trucks to prepare packages for shipment Handling returns/re shipments and solving problems to assist the site. Developed and managed inventory control systems to ensure accurate inventory tracking and reduced out-of-stock incidents

Sales Representative

CarMax

Mar 2023 - Current (3 years 5 months)

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Recruiter

Kings Dominion

Jan 2022 - Oct 2023 (1 year 10 months)

Maintained employee data and kept updated record of applicant information and prior employee information. Monitored employees through personal and professional issues. Supported daily operations of busy human resources department. Assisted in recruiting and training employees for all departments in the park.

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Police Officer

Chesterfield County Police Department

Nov 2020 - May 2022 (1 year 7 months)

Compiled information on social, educational, criminal, institutional and drug history. Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions. Submitted reports and review reports and problems with superior. Entered secured areas to determine business, directing and rerouted individuals as necessary. Testified in court to present evidence and serve as witness in traffic and criminal cases. Rendered aid to accident victims and other persons requiring first aid for physical injuries. Drove vehicles and patrol specific areas to detect law violators, issue citations and make arrests.

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Brand Representative

Mission BBQ

Oct 2020 - Oct 2021 (1 year 1 month)

Provided product samples and coupons to incentive purchases. Instructed customers in alteration of products. Suggested specific product purchases to meet customer needs. Set up and arranged displays and demonstration areas to attract attention of prospective customers. Sold products being promoted and kept records of sales.

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Logistics Supervisor

Chesterfield County Police Department

Feb 2014 - May 2022 (8 years 4 months)

Testified in court about investigative and analytical methods and findings. Reconstructed crime scenes to determine relationships among pieces of evidence. Documented evidence or crime scenes using photographic or video equipment. Kept records and prepared reports detailing findings, investigative methods, and laboratory techniques. Examined, selected, ordered, and purchased merchandise consistent with quality, quantity, specification requirements. Trained and supervises staff.

Customer Service Attendant

JetBlue

Sep 2002 - Feb 2015 (12 years 6 months)

Addressed customers courteously using suitable methods and problem-solving skills. Investigated and researched issues to determine root causes and appropriate resolution methods. Complied with corporate and regulatory policies regarding information confidentiality and privacy. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

Operations Manager

HOOTERS

Jan 2002 - Jan 2003 (1 year 1 month)

Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles. Facilitated unloading and stocking of merchandise according to operational guidelines. Tracked company inventories and ordered new products to replenish equipment levels. Improved product development and reduced mistakes by implementing strong quality assurance protocols.

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Private Investigator

RJC Investigations

Jan 2000 - Apr 2002 (2 years 4 months)

Conferred with establishment officials, security departments, police, or postal officials to identify problems, provide information, or receive instructions. Observed and documented activities of individuals to detect unlawful acts and to obtain evidence for cases, using binoculars and still and video cameras. Wrote reports and case summaries to document investigations. Obtained evidence for cases of divorce, child custody and missing persons and information about individuals' character and financial status.

Manager

Supercuts

May 1997 - Jun 2007 (10 years 2 months)

Drove continuous improvement and service delivery excellence using effective processes, workflow, and technology. Analyzed and resolved quality and customer service issues, recommending system improvements. Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles. Implemented management and communication practices to promote talent acquisition and team synergy.

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Program Advisor

Disney Parks

Jun 1994 - Jan 2000 (5 years 8 months)

Coordinated work with other emergency medical team members or police or fire department personnel. Administered first aid treatment and life support care to sick and injured persons in pre-hospital settings. Helped grant terminally ill children's last wishes while in Walt Disney World. Make-a-Wish Foundation worker. The Walt Disney Purple Houses, which is aligned with the Make-a-Wish Foundation, exclusively serves children with terminal diseases. Fairy godmothers, each of whom is assigned to a single child for one week, fulfill any and every wish her assigned child makes. These children and their fairy godmothers are given absolute priority in the entire resort. The children have their own special on-site residences in the park so that thei

Triciadawn Aquino

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